ClickCease

We Build, Manage, Secure
& Support Business IT
Environments

We take the complexity out of managing your IT architecture with a flexible and single infrastructure management service, saving you time and
money so you can focus on your core business.

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Strategic Digital Partner

Our team supports clients in assessing their business and IT environment, and understanding their needs and requirements in order to deliver optimum business performance.

Cyber Security

Prepare. Protect. Respond. We provide a comprehensive approach to safeguarding your business from data breaches, threats and human error to provide the right level of assurance and business continuity.

Cloud & Hybrid-Cloud Solutions

Our experts design and manage the technology across your working environment. Delivering you the most innovative but practical solutions to keep your business optimised.

Managed IT Services

Unlimited Remote IT support, monitoring and maintenance that minimises downtime and improves the efficiency of our client’s business.


Professional IT Services

Preparing For Your Success,

IT Works are Digital Transformation Experts

IT Modernisation

Client expectations and a changing IT landscape are driving technology modernisation. That doesn't necessarily mean you need to rip and replace the trusted legacy systems and critical applications that run your business.

Whether you’re moving workloads from old hardware to new hardware, from one hypervisor to another, or from on-premises to the cloud, migrations come with a handful of challenges. We make infrastructure modernization fast and easy. Replication can take place in the background, while the built-in ability to failover, failback and regression test prior to cut over gives continuous protection.

Lifecycle Management

Your investment in the hardware that supports your business is only the beginning of the IT lifecycle. By managing how all of it gets set up, distributed, maintained, upgraded and remarketed for the next lifecycle is a lot to juggle.

As part of lifecycle management, manufacturers will declare hardware assets as end-of-life (EOL) status after a given period of time. The reason is that it becomes increasingly more expensive to support older products. Once hardware assets are declared to be end-of-life, support will become quite expensive, if it is available at all. We monitor our clients hardware expired dates and are able to forecast ahead of time what hardware assets will need to be replaced and when.

Cyber Security and Compliance

The evolving threat landscape and increased compliance regulations are putting organisations under pressure to address IT Security at every level. Breaches, regardless of the severity, can be disruptive, costly and damaging to your business reputation.

Using a suite of security products and proven methodologies, supportIT’s strategy in relation to security and network management uses a ‘lock-down, control, and monitor’ approach to build-in redundancy and remove points of failure. Strengthen your network and prevent costly security breaches with IT Works Security and Network Management Solutions.

IT Project Management

Project management is more than simply overseeing an installation. Our project managers act as the lynchpin for technology upgrades and new deployments. The central point of contact for clients, the project manager is involved in every aspect of the project, from initial systems design and configuration to installation, testing, user training and acceptance.

Our professional IT project management services help take the risk out of any IT initiative and ensure your IT project’s successful completion. Every IT Project Manager is highly experienced in delivering complex technology projects.

Business Continuity

The key to providing clients with the best business continuity solutions is to firstly understand how the disruption could potentially affect all key areas of the business, then put technology in place that meets those return to operation goals.

Business disruption can come in many forms; data corruption, power outages, human error, building damage, cyber-attacks or hardware failure. Regardless of how the disruption occurs, the results can be costly and potentially damaging to a business’ reputation.

Consultancy Services

Consultancy services are the cornerstone of all the services we provide to our clients. With new client we focus on familiarisation through investigation, onsite-audits and planning. This process ensures our recommendations meet the requirements of every aspect of the business going forward.

Our existing clients already reap the benefits of our relationship-focused-ethos; an in-depth knowledge of your site and an understanding of your business informs all discussions about infrastructure projects, disaster recovery considerations and system upgrades.

“Build for today and scale for tomorrow”

The Modern Work Place

utilising cloud solutions

to Mobilise Your Workforce

Cloud and mobile technologies have empowered a new era of workforce flexibility, but it’s still not always easy to build a collaborative and productive working environment outside the traditional office. Without the right tools and processes, it will be much harder to create a cohesive virtual workspace where people from across the country and beyond can work as a strong team.

IT Works helps businesses overcome the challenges of an increasingly fragmented workforce. By providing a unified online platform combining Office 365, Azure, Voice, Security and Support to make it possible to break down information silos and work with anyone, any time, from any location.

Cloud Email Platform

Cloud Telephony / Teams

Cloud Collaborative Platform

Cloud Shared Folders

All Cloud Platforms Backed Up

Unlimited Service Desk Support

Protected and Secure

One Monthly Price

Cyber Security Experts

Protect your business and prevent cyber-attacks

Your business's privacy and security needs to be taken seriously if you want to avoid the cruel fate of having hackers hijack your company. One of the best ways to ensure total protection is to implement a comprehensive security scheme that goes beyond running a basic antivirus application on your desktops.

Cyber Security solutions from IT Works are more than a match for modern-day hackers and malicious threats. We deploy not one, but multiple security layers around your computers and network, protecting them from all forms of malware like viruses, spam, worms, trojans, and ransomware.

Endpoint Protection with Antivirus

Anti-Ransomware

Data Recovery and Off-site Backup

Threat Hunting, Detection, & Response

Advanced Firewalls with Hardening Services

Mobile Device Management (MDM)

Phishing Detection and Prevention

User Device Disk Encryption

Office 365 Security Solutions

User Training and Education

Managed Email Security

Secure your email and stop phishing, ransomware, spam, and enhance Office 365 Email. It just works.

Email protection has grown beyond just having to protect against spam and viruses. Spam is now 75% of all email, and 1 in every 200-250 emails are malware. Email is the #1 vulnerability for all businesses.

IT Works delivers the most effective unified solution to protect your people and critical data from advanced email threats. IT Works Managed Email Protection is made up of two parts. Email Scanning before messages arrive into your mailbox and ongoing user training and education to be able to identify Phishing and other potential Cyber Attacks.

Ransomware

Bad Links

Phishing

Spam

Private Information

Compliance

Privacy

User Device Disk Encryption

Archiving

99.99% Email Availability

Experienced IT Services for Health

Advanced Certified Medtech Engineers, MyPractice and HealthLink

We are one of the primary IT providers in the Wellington region for Health IT Services. We support Medtech32, Medtech Evolution and MyPractice (PMS) and we have highly experienced and certified engineers.

10 + Years Medtech Experience

We work with 3rd Party Health Providers

We Understand Working with Medical Staff Urgency

5 + Years MyPractice Experience

We Help with Staff Working Remotely

We Supply Security Solutions Around Infrastructure and Data

Medtech and MyPractice
It Works at a Glance

Our Business IT Support Services

Remote IT Support

We offer businesses unlimited access to remote IT support. Raise a ticket with our IT helpdesk support team at any time of the day or night, and one of our qualified technicians will provide immediate assistance by phone or email. Best of all, we’ll get the vast majority of issues solved there and then.

On-Site IT Support

Some issues can’t be solved with remote IT support. That’s why we provide on-site assistance whenever and wherever you need it. Whether you require us to act as an extension of your business or would like us to work alongside your in-house team, our qualified engineers can provide as little or as much IT technical support as required.

Proactive Monitoring

Our managed IT support starts long before you submit a request for support. We monitor your IT systems around the clock protecting your business from critical events and expensive outages. We make optimisations to maximise security and efficiency where appropriate, fixing any issues before they cause serious problems.

IT Consultancy

Use the expertise and deep tech background of the best minds at IT Works to create a comprehensive IT strategy for a digital and technological transformation of your organisation that goes in line with your business objectives. Our strategic IT consulting will help you automate and digitalise operations as well as implement the latest technologies.

IT Infrastructure Support

Our IT support solution covers more than your employees’ day-to-day technical issues. We also offer expert advice on how to make the most of your existing IT infrastructure, save money and avoid going to market to solve issues. Whether it’s hardware, software or network IT support, we’ve got you covered.

Complementary IT Support

Our team will integrate seamlessly to extend and enhance your internal resources and technical capabilities adding stability and value to your IT operations. IT Works help improve internal efficiencies and deliver an exceptional end-user experience to you and your customers.


IT Works Team

Professional Support

Our team are highly experienced managed services professionals, here to support you.

End-to-End Management

We provide full migration, deployment, admin and end-user support, and all of business management services.

Expertise

We’ve got you covered, from simple to complex migrations. We migrate and deploy solutions to our customers every day and night and keep up-to-date with all the latest technology.

Hybrid Specialists

We specialise in hybrid IT environments that help clients improve response times, drive performance, and manage risk.

Who We Are

Trusted for Over 13 years. Small enough to care. Passion for Service & perfection.

IT Works is a Managed IT, Cloud and Voice provider. Established in 2008, IT Works is an owner run company based in Lower Hutt, specialising in small and medium businesses.

We provide IT consultancy around desktop, server, backup, networking, cyber security, VoIP and cloud migration/hosting, all delivered through our in-house professional services. As a trusted partner, IT Works provide support services committed to your success. Our solutions are based on proven enterprise offerings, underpinned by our 24/7 managed and monitored services.

The pro-active management tools deployed, along with remote access, provides us with early detection and enables us to perform instant triage and remediation work in real-time, minimising the risk of disruption and downtime for our Customers.

At IT Works, it’s our mission to connect New Zealand businesses securely and effortlessly. We design solutions that meet your business outcomes, continuously improving and evolving through lifecycle management and best practise, to scale and adapt with our customers needs.

Our Kiwi based dedicated team of IT Support professionals are friendly and hands-on, available 24/7 to assist. IT Works has proven experience in deploying large scale, highly available IT platforms across a wide range of industries.

With a diverse and skilled team with demonstrable experience, we bring enterprise-level thought leadership and capability to small and medium business while designing and managing around the customer experience.

Our Sustainability Program

IT Works are committed to reducing emissions and waste and great consideration is given to sustainability and recycling when providing our services. IT Works utilise a pick-up/collection e-waste service, where all e-waste is removed and processed. Our e-waste is sorted into two categories (reuse and recycle). All reuse category equipment is refurbished and returned to the market via several outlets and buyers. Recycling is sorted into different categories (wire, computers, screens, routers etc) and sent to be disassembled by a trained technician. Once disassembled all metals are sent to a scrap metal dealer. PCB boards are shipped for further processing overseas to reclaim the precious metals contained within. Low grade circuit boards are sent to Auckland and are then shipped to South Korea for reclaiming metals. Plastics derived from e-waste is the only element sent to land fill as it contains flame retardant chemicals which are unable to be recycled. IT Works select equipment from suppliers that have made a commitment to sustainability, using manufacturing processes and procedures that reduce the amount of packaging that gets discarded, increase the use of recyclable material and reuse recycled components in the production of their products.

Liam Brady

Managing Director & Owner

Why Choose IT Works

Your Business is Our Business

We treat every single support request with the care and attention that it deserves. We’re not interested in sticking plasters or temporary solutions to long term problems. As far as we’re concerned, when we fix something, it needs to stay fixed. We have an obligation to our clients that extends way beyond a standard vendor relationship. We won’t close a support request unless you’re happy with the work that’s been carried out, and the issue is no longer occurring

One-Stop Shop

It doesn’t matter how big or small you are as a business, how large your network is, or what your daily support requirements are. We have the expertise to handle everything. We offer a range of services and products to our clients, from consultancy to procurement, cyber security, Microsoft 365, and cloud services. We can be flexible with your support arrangements too. If you already have an IT helpdesk, we can work alongside them and deal with any extra work, whether it’s something as simple as changing a password, or resolving high-end server faults.


Every Business is Different

Tailored services and solutions for any business, we take ownership of your entire IT infrastructure and focus on our profession and leave you with piece of mind so you can excel on yours. We strive only to deliver the best solutions and proactive maintenance, we take the time to understand the nature of your business and treat it like it’s our own, we fully understand the cost and time implications of downtime, we have partnered with world industry leading brands using their technologies to empower your business with a secure, reliable and efficient IT infrastructure, enabling you to grow your business without unexpected interruptions. The growth of your business is essential to the growth of ours.

Breathing Space

We pride ourselves on giving our clients the space they need to focus on growing their business, without the day-to-day hassle of having to resolve IT issues. Your Account Manager will provide you with a regular monthly report that includes a breakdown of the issues your staff are experiencing so that you always have a top-down view of your network on hand to incorporate into any other plans of action