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EXPERIENCED IT SUPPORT – 0800 448 967

We Design, Build, Secure & Support Business IT Environments

We deliver IT solutions that are tailored to your business needs, supported by our friendly, non-geeky Aotearoa New Zealand team based in the Lower Hutt region of Wellington.

Our innovative solutions and demonstrable experience can
support your business and internal IT teams, leaving you to
focus on your goals.

Ka tere, ka hoahoa, ngā hangarau ratonga

Strategic Digital Partner

Understanding your business and goals to design your technology roadmap, ensuring the strategy is tailored to underpin the best fit technology to optimize your business performance.

Cyber Security

Prepare. Protect. Respond. We provide a comprehensive approach to safeguarding your business from data breaches, threats and human error to provide the right level of assurance and business continuity.

Cloud & Hybrid-Cloud Solutions

Our experts design and manage your IT environment, making best use of technology to deliver innovative and practical solutions to keep your business driving forward.

Managed IT Services

Our pro-active monitoring and maintenance, along with access to a dedicated support team, minimalizes downtime and keeps business operations protected, connected and operational.

Professional IT Services

Success Through Technology

We are Digital Transformation Experts

IT Modernisation

 

Customer and user expectations are changing at a faster pace than ever before are driving technology modernization. However that doesn't necessarily mean rip and replace.

Whether you’re moving workloads from old hardware to new hardware, from one hypervisor to another, or from on-premises to the cloud, migrations come with a handful of challenges.

We make infrastructure modernization fast and easy. Replication can take place in the background, while the built-in ability to failover, failback and regression test prior to cut over gives continuous protection.

Cyber Security and Compliance

 
 
The evolving threat landscape and increased compliance regulations are putting organisations under pressure to address IT Security at every level. Breaches, regardless of the severity, can be disruptive, costly and damaging to your business reputation.

Using a suite of security products and proven methodologies, IT Works strategy in relation to security and network management uses a ‘lock-down, control, and monitor’ approach to build-in redundancy and remove points of failure. Strengthen your network and prevent costly security breaches with IT Works Security and Network Management Solutions.

Business Continuity

 

The evolving threat landscape and increased compliance regulations are putting organisations under pressure to address IT Security at every level. Breaches, regardless of the severity, can be disruptive, costly and damaging to your business reputation.

Business disruption can come in many forms; data corruption, power outages, human error, building damage, cyber-attacks or hardware failure. Regardless of how the disruption occurs, the results can be costly and potentially damaging to a business’ reputation.

Lifecycle Management

 
 
Your investment in the hardware that supports your business is only the beginning of the IT lifecycle. Managing set up, deployment, maintenance, upgrade, EOL of support and budgeting for replacement logically against a technology roadmap, can be a tricky process.

As part of lifecycle management, manufacturers will declare hardware assets as end-of-life (EOL) status after a given period of time. The reason is that it becomes increasingly more expensive to support older products. Once hardware assets are declared to be end-of-life, support will become quite expensive, if it is available at all. We monitor our clients hardware expiry dates and are able to forecast ahead of time what hardware assets will need to be replaced and when.

IT Project Management

 

Our project managers are involved in every aspect of successful delivery, from scoping to initial systems design and configuration to oversight of installation, testing, user training and acceptance.

Our professional IT project management services help take the risk out of any IT initiative and ensure your IT project’s successful completion. Every IT Project Manager is highly experienced in delivering complex technology projects.

Consultancy Services

 
 
Consultancy services are the cornerstone of all the services we provide to our customers. We focus on a deep understanding, through meeting your teams, onsite audits and collaborative planning. This ensures our recommendations meet the business requirements today with a plan to adapt with change.

Our existing clients already reap the benefits of our relationship-focused-ethos; an in-depth knowledge of your site and an understanding of your business informs all discussions about infrastructure projects, disaster recovery considerations and system upgrades.

“Build for today and scale for tomorrow”

Apple Authorized Reseller

To ensure your organisation is being the most productive, our focus as a certified Apple Reseller is to deliver the right products supported by our outstanding logistic services anywhere in New Zealand.

By choosing IT Works as your Apple Authorised Partner and Support Provider, you will always get the best competitive pricing for products, this is backed up by our full after-sales services. IT Works provide Managed Support services irrespective of your platform, whether it be IOS, Windows or Linux. We are your one-stop-shop.

It Works at a Glance

Our Business IT Support Services

Remote IT Support

We offer businesses unlimited access to remote IT support. Raise a ticket with our IT helpdesk support team at any time of the day or night, and one of our qualified technicians will provide immediate assistance by phone or email. Best of all, we’ll get the vast majority of issues solved there and then.

On-Site IT Support

Some issues can’t be solved with remote IT support. That’s why we provide on-site assistance whenever and wherever you need it. Whether you require us to act as an extension of your business or would like us to work alongside your in-house team, our qualified engineers can provide as little or as much IT technical support as required.

Proactive Monitoring

Our managed IT support starts long before you submit a request for support. We monitor your IT systems around the clock protecting your business from critical events and expensive outages. We make optimisations to maximise security and efficiency where appropriate, fixing any issues before they cause serious problems.

IT Consultancy

Use the expertise and deep tech background of the best minds at IT Works to create a comprehensive IT strategy for a digital and technological transformation of your organisation that goes in line with your business objectives. Our strategic IT consulting will help you automate and digitalise operations as well as implement the latest technologies.

IT Infrastructure Support

Our IT support solution covers more than your employees’ day-to-day technical issues. We also offer expert advice on how to make the most of your existing IT infrastructure, save money and avoid going to market to solve issues. Whether it’s hardware, software or network IT support, we’ve got you covered.

Complementary IT Support

Our team will integrate seamlessly to extend and enhance your internal resources and technical capabilities adding stability and value to your IT operations. IT Works help improve internal efficiencies and deliver an exceptional end-user experience to you and your customers.


Our Blog – Thoughts and ideas from our team

Professional Support

Our team are highly experienced managed services professionals, here to support you.

End-to-End Management

We provide full migration, deployment, admin and end-user support, and all of business management services.

Expertise

We’ve got you covered, from simple to complex migrations. We migrate and deploy solutions to our customers every day and night and keep up-to-date with all the latest technology.

Hybrid Specialists

We specialise in hybrid IT environments that help clients improve response times, drive performance, and manage risk.

Who We Are

Trusted for Over 16 years. Small enough to care. Passion for Service & perfection.

IT Works is an Aotearoa New Zealand owned company established in 2008 and based in the Wellington region, with access to dedicated engineers nationwide to support our customers geographically.

Our story began when our Managing Director, Liam Brady, started the company as a freelance technical engineer for home users and local businesses that needed IT support. As his customer base grew, so did his reputation for delivering excellent customer service and value-added services typically only accessible at a premium by large enterprise IT providers.

We successfully grew because we identified a niche in the IT Services market to provide enterprise level support and services to the small to medium business segment (SMEs). Understanding the critical balancing of priorities and budgets to improve decision making and building long-term and trusted partnerships.

When asked what drove Liam to start IT Works, he said he wanted to remain in a personable role where he could affect change and deliver exceptional IT services to the SME sector and build a multi-skilled and knowledgeable team that is empathetic to users. Creating an eco-system where everyone can continue to grow and learn from each other by applying learning across multiple and diverse environments. Today, that focus is still at the core of IT Works.

Why Choose IT Works

Your Business is Our Business

We treat every single support request with the care and attention that it deserves. We’re not interested in sticking plasters or temporary solutions to long term problems. As far as we’re concerned, when we fix something, it needs to stay fixed. We have an obligation to our clients that extends way beyond a standard vendor relationship. We won’t close a support request unless you’re happy with the work that’s been carried out, and the issue is no longer occurring

One-Stop Shop

It doesn’t matter how big or small you are as a business, how large your network is, or what your daily support requirements are. We have the expertise to handle everything. We offer a range of services and products to our clients, from consultancy to procurement, cyber security, Microsoft 365, and cloud services. We can be flexible with your support arrangements too. If you already have an IT helpdesk, we can work alongside them and assist with overflow or escalation, whether it’s something as simple as changing a password, or resolving high-end server faults.


We are all Different

We take ownership of your entire IT infrastructure and focus on our profession and leave you with piece of mind so you can excel on yours. We strive only to deliver the best solutions and proactive maintenance, we take the time to understand the nature of your business and treat it like it’s our own, we fully understand the cost and time implications of downtime, we have partnered with world industry leading brands using their technologies to empower your business with a secure, reliable and efficient IT infrastructure, enabling you to grow your business without unexpected interruptions. The growth of your business is essential to the growth of ours.

Assurance

We take the hassle away and ensure your IT environment is effective, secure and working for your business. We'll plan regular meetings to keep you best informed of performance, industry insights and new technology, along with lifecycle management considerations, all while continually re-evaluating and re-aligning your technology road map to ensure fit for purpose.

Get in Touch

Our Office - 10 Raroa Road, Hutt Central, Wellington

Phone:                              04 974 8474
Sales Enquiries:              sales@itworks.co.nz
Support:                           support@itworks.co.nz
Accounts:                         accounts@itworks.co.nz

WE ARE HIRING!

We want YOU to join our team.