EXPERIENCED IT SUPPORT – 0800 448 967

Reliable IT Support in NZ – We Design, Build, Secure & Support Business IT Environments


IT Works is your trusted IT solutions partner in New Zealand, dedicated to delivering tailored IT services and support to businesses and non-profit organisations of all sizes.


Based in the Lower Hutt region of Wellington, our friendly, non-geeky Aotearoa team is committed to understanding your unique needs and providing innovative solutions that drive growth and success.

Partner with IT Works today and experience the difference reliable IT support can make for your organisation.

Ka tere, ka hoahoa, ngā hangarau ratonga
Fast, Friendly, Technical Service

Strategic Digital Partner

Understanding your business and goals to design your technology roadmap, ensuring the strategy is tailored to underpin the best fit technology to optimize your business performance.

Managed IT Services

Our proactive monitoring and maintenance, along with access to a dedicated support team, minimise downtime and keep your business operations protected, connected, and operational.

Microsoft CoPilot (AI, Automation)

Microsoft CoPilot is like having a super-smart assistant that helps your business run smoother. Teaming up with IT Works means you’ll get expert help to set up CoPilot and train your staff. We make sure everyone knows how to use it effectively, leading to a more efficient and successful business.

Cyber Security Solutions

Prepare. Protect. Respond. Our IT services in New Zealand take a comprehensive approach to safeguarding your business from data breaches, threats, and human error to ensure the right level of assurance and business continuity.

Trusted

by leading Businesses Across

New Zealand

out of the box

IT Works - Managed IT

Features

  • Competitive Fixed Monthly Pricing

    Enjoy predictable and affordable IT costs with our competitive fixed monthly pricing, ensuring you receive comprehensive support and services without any unexpected expenses.

  • Competitive Hardware Procurement Pricing

    Benefit from our corporate pricing procurement services, securing the best deals on IT equipment and software to maximise your budget.

  • Software & Licensing

    Simplify your software management with our comprehensive licensing services, ensuring you have the right tools and compliance for your business needs.

  • Nation-wide User Support Coverage

    Access reliable IT support across New Zealand, ensuring your team receives consistent and high-quality assistance no matter where they are located.

  • Onsite and Remote IT Support

    Get the flexibility of both onsite and remote IT support, tailored to meet your specific needs and ensure your systems are always up and running.

  • Microsoft 365 Migrations, Support, Management and Training

    Seamlessly transition to Microsoft 365 with our expert migration services, ongoing support, management, and training to maximise your productivity

  • Microsoft Copilot (AI) Implementation, Support, and Training

    Leverage the power of AI with our Microsoft Copilot implementation, support, and training services, helping you harness advanced technology for your business.

  • Cyber Security Experts

    Safeguard your IT infrastructure with our team of cyber security experts, providing proactive protection and rapid response to threats.

  • Unlimited IT Support for all Staff

    Enjoy round-the-clock IT support for your entire team, ensuring seamless operations and quick resolutions to any technical issues.

  • 99% Resolution on the First Call

    Experience efficient problem-solving with our 99% first-call resolution rate, minimizing downtime and keeping your business running smoothly.

  • 24/7 Monitoring and Support

    Ensure your IT systems are always up and running with our round-the-clock monitoring and support services, providing real-time issue detection and swift resolution to keep your business operating smoothly.

  • Hardware Lifecycle Management

    Optimise your IT investments with our comprehensive hardware lifecycle management, from procurement to disposal, ensuring maximum efficiency and cost-effectiveness.

  • Comprehensive Monthly Reporting

    Stay informed with detailed monthly reports that provide insights into your IT performance, helping you make data-driven decisions.

  • Supplementary Service Desk Services

    Enhance your existing IT support with our supplementary service desk services, providing additional resources and expertise when you need it most.

  • Password Management

    Secure your business with our robust password management solutions, protecting your sensitive information and simplifying access for your team.

  • Microsoft Azure Experts

    Optimise your cloud strategy with our Microsoft Azure experts, offering comprehensive support and management for your Azure environment.

Professional IT Services

Build Your Digital Foundation

with Strategic Business IT Support Services

IT Modernisation

Customer and user expectations are changing faster than ever, driving the need for technology modernisation. However, that doesn’t necessarily demand a complete system overhaul.

Whether you’re upgrading hardware, want VoIP installation, or moving to the cloud, we make modernisation simple and secure. Our background replication process, combined with comprehensive failover and testing capabilities, ensures your business stays protected while stepping confidently into the future.

Cyber Security and Compliance

The evolving threat landscape and increased compliance regulations put organisations under pressure to address cyber security and managed services at every level. Regardless of the severity, breaches can be disruptive, costly, and damaging to your business reputation.

IT Works takes a proactive ‘lock-down, control, and monitor’ approach, using industry-leading security tools to protect your business at every level. Strengthen your network and prevent costly security breaches—our business support services work around the clock to keep your data secure and your business compliant.

Business Continuity

From cyber-attacks to simple human error, business disruptions take many forms. Each threat can potentially impact your operations, reputation, and revenue.
We ensure your business stays running, no matter the challenges, by implementing robust protection that anticipates and prevents costly downtime.

Hardware Lifecycle Management

Technology investments require careful planning beyond the initial purchase. We track your hardware’s entire journey—from set up to deployment, maintenance, and upgrade—ensuring you’re never caught off guard by end-of-life surprises or unexpected support costs.

As part of lifecycle management, manufacturers usually declare hardware assets as end-of-life (EOL) status after a given period because supporting older products becomes increasingly expensive.

Once hardware assets are declared end-of-life, support will become quite expensive if available. By monitoring expiry dates and planning ahead with IT support in NZ, we help you budget smarter and keep your technology current, turning potential disruptions into planned upgrades. 

IT Project Management

Our project managers are involved in every aspect of successful delivery, from scoping to initial systems design and configuration to oversight of installation, testing, user training and acceptance.
Drawing on deep technical expertise, we turn complex IT projects into smooth, successful transformations – delivering systems that work exactly as planned, on time and within budget.

Consultancy Services

Consultancy is the cornerstone of all the New Zealand IT services we provide our customers. We focus on a deep understanding through meetings with your teams, on-site audits, and collaborative planning. This ensures our recommendations meet your present business requirements while being adaptable to future changes.
Our existing clients already reap the benefits of our relationship-focused ethos. By deeply understanding your business and technology landscape, we provide strategic guidance about infrastructure projects, disaster recovery considerations, and system upgrades.

We Are an Apple Authorized Reseller

As certified Apple partners, we deliver more than just competitive pricing on Apple products across New Zealand. 

We understand that modern businesses often run on multiple platforms, whether Apple, Windows, or Linux. As mobile device management service providers, we seamlessly cover your entire technology ecosystem. From initial purchase to ongoing support, we are your one-stop shop for ensuring your Apple investment drives real productivity gains. 

Apple authorized reseller
It Works at a Glance

How We Support Your Business

Remote IT Support

Our remote IT support company offers businesses unlimited access to remote IT services in New Zealand. Raise a ticket with our IT helpdesk support team at any time of the day or night, and one of our qualified technicians will provide immediate assistance by phone or email. Best of all, we’ll get most issues solved there and then.

On-Site IT Support

Some issues can’t be solved with remote IT support. That’s why we provide on-site assistance whenever and wherever you need it. Whether you require us to act as an extension of your business or would like us to work alongside your in-house team, our qualified engineers can provide as little or as much IT technical support as required.

Proactive Monitoring

Our managed IT support in NZ starts long before you submit a request for support. We monitor your IT systems around the clock protecting your business from critical events and expensive outages. We make optimisations to maximise security and efficiency where appropriate, fixing any issues before they cause serious problems.

IT Consultancy

Use the expertise and deep tech background of the best minds at IT Works to create a comprehensive IT strategy for a digital and technological transformation of your organisation that goes in line with your business objectives. Our strategic IT consulting will help you automate and digitalise operations as well as implement the latest technologies.

IT Infrastructure Support

Our IT support solution covers more than your employees’ day-to-day technical issues. We also offer expert advice on how to make the most of your existing IT infrastructure, save money and avoid going to market to solve issues. Whether it’s hardware, software or network IT support, we’ve got you covered.

Complementary IT Support

Our team will integrate seamlessly to extend and enhance your internal resources and technical capabilities adding stability and value to your IT operations. IT Works help improve internal efficiencies and deliver an exceptional end-user experience to you and your customers.


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Professional Support

Receive top-tier professional support from our experienced IT team, dedicated to providing reliable and efficient solutions tailored to your business needs.

End-to-End IT Support

Benefit from our comprehensive end-to-end IT support, covering every aspect of your IT infrastructure from initial setup to ongoing maintenance and troubleshooting.

Expertise

Leverage our extensive expertise in IT, ensuring your business benefits from the latest technology and best practices to stay ahead of the competition.

Hybrid IT Specialists

Optimise your IT environment with our hybrid IT specialists, combining the best of on-premises and cloud solutions to meet your unique business requirements.

Who We Are

Trusted for Over 17 years

IT Works is an Aotearoa New Zealand-owned company established in 2008 and based in the Wellington region. It has access to dedicated engineers nationwide to support our customers geographically.

Our story began when our Managing Director, Liam Brady, started the company as a freelance technical engineer for home users and local businesses that needed IT support. 

As our customer base grew, so did our reputation for delivering excellent customer service and value-added services typically only accessible at a premium by large enterprise IT providers. We successfully grew because we identified a niche in the IT Services market to provide enterprise-level support and services to all business and not-for-profit segments. By understanding the critical balancing of priorities and budgets, we improved decision-making and built long-term and trusted partnerships.

When we started IT Works, our vision was simple: stay hands-on so we could make real change and deliver exceptional IT services for small businesses and corporations. We wanted to build something different—a team that combines technical brilliance with genuine empathy for users. Together, we've created an ecosystem where everyone, from our staff to our clients, grows and learns from each other across diverse environments. 

Today, this vision remains at the heart of everything we do at IT Works.

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