Who We Are
Meet your fast, friendly, frustration-free IT team
Hi! We're Team IT Works
Our mission is to enable organisations to achieve their business objectives through information technology. To do that, our customers need a trusted IT partner with a wide and deep bench of IT talent with expertise in emerging and critical technologies.
Liam Brady
Matt Petersen
Technical Director
Jarod Margrain
DELIVERY AND ASSURANCE MANAGER
Sandy Macormick
Accounts / Office Manager
Laura Harvey
Business Manager
Darryl Gatward
Customer Experience Manager
Jaco van Staden
Azure Architect
Cameron Brown
Senior Engineer
Steve Goodwin
Field Engineer
Sam Freeman
Field Engineer
Paora Morrison
Support Team Lead
John Paku
HelP Desk Engineer
Dennis Wilson‑Gray
Help Desk Engineer
Kieran Williams
HelP Desk Engineer
Vinz Mikoz
HelP Desk Engineer
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Our Core Values
From our humble beginnings almost 15 years ago, client satisfaction has been #1 on our list of core values. We built our reputation on showing our clients how exceptional customer service and attention to detail can help businesses thrive and grow.
When you work with IT Works, you’ll discover a dedicated team of professionals who are the perfect combination of friendly communicators and expert technicians. This means you’ll be able to not only understand, but also enjoy the experience, as your IT needs are solved quickly and efficiently.
You’ll also find that our team of professionals are ready and willing to do whatever it takes— rain or shine, nights and weekends — to ensure that you and your business stay up and running.
We believe in making technology understandable, efficient and easy-to-use for everyone on your team. We believe in building long term relationships with our clients. We are small enough to know you, but large enough to service your every need.
We partner with our clients to guarantee our mutual success. When it comes to what we hold near and dear to our hearts, these values are just the tip of the iceberg. Making your experience fantastic is what we value most, and we live IT every day. From computer setup, to security solutions, to system networking, to data recovery – everything we do is part of an integrated system of support that you won’t find anywhere else.
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Our Story
Our story begins where most tech companies begin — way back in 2008 in a dusty garage somewhere in Wellington. Owner and Managing Director, Liam Brady started the company as a one-man band working as a freelance tech for home users and local businesses that needed IT support and basic fixes. As his client base grew, so did his reputation for excellent customer service. Before he knew it, Liam built a business based on steady and sustainable growth.
In 2013, we transitioned from a per-project business model into a true Managed Service Provider, which changed our corporate operational landscape for the better.
First, the new model allowed us to partner with our clients and commonly align our objectives to service all of their IT needs proactively on a fixed-cost basis. Secondly, with smooth, efficient IT operations, we were able to find even more ways to increase our client’s business productivity while simultaneously addressing their technology challenges on a day to day basis.
Flash forward to today – we continue to do inspired work, focused on building long-term relationships with our clients and educating them about using technology to grow their business.