Terms & Conditions

The terms behind our service

Plain-English terms covering how we work together. If anything here is unclear, just ask, we’re always happy to talk it through.

Last updated: 30 October 2026

Welcome to itworks.co.nz (the “Website”), owned and operated by IT Works Limited (“IT Works”, “we”, “us” or “our”).

These Terms of Use govern your access to and use of this Website. By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, please refrain from using our Website.

1. Website Scope & Purpose

This Website is intended solely to provide a general overview of IT Works Limited, our brand, and the types of technology projects and services we undertake.

  • Informational only: Content on this site is provided for general informational and reference purposes only. It does not constitute formal technical, engineering, security, commercial, or legal advice tailored to your specific business or operating environment.
  • Rapidly changing technology: Technology and market practices evolve rapidly. While we endeavour to keep content relevant, information on this site should not be regarded as 100% comprehensive, current, or error-free. It is intended as a helpful guide to assist in your own discovery.
  • Bespoke services: We tailor our professional offerings to each individual client partner. Nothing displayed on this Website guarantees specific deliverables, availability, or operational outcomes.

2. Client Engagements & Non-Reliance

  • No contractual offer: Content on this Website does not constitute a binding offer, guaranteed result, or commitment to provide services.
  • Separate service agreements: These Terms of Use govern the Website only. All commercial partnerships, managed IT services, consulting engagements, software licences, and support arrangements are governed solely by separate, signed Master Services Agreements (MSAs), Statements of Work (SOWs), or commercial contracts.
  • No fiduciary or advisory relationship: Browsing this Website or submitting an enquiry does not establish an agency, advisory, partnership, or client-vendor relationship.

3. Pricing, Calculators and Estimates

  • IT Works Limited does not publish fixed or binding pricing on this Website.
  • Any calculators, estimation tools, metrics, or illustrative figures presented on the Website are provided strictly for general reference.
  • These tools rely on public indicators, generic industry benchmarks, or simplified formulas. They do not constitute a formal quotation, estimate, or price commitment. Formal quotes are provided only following direct discovery and written agreement.

4. AI-Generated & Assisted Content

Content across this Website, including text, graphics, data visualisations, code snippets, or imagery, may have been created, edited, enhanced, or assisted by artificial intelligence (AI) tools and automated services.

While we review and curate materials, AI-assisted content is subject to the same disclaimers set out in section 1: it is illustrative, general, and should not be relied upon as absolute or definitive technical advice.

5. Intellectual Property

All content, structure, layout, brand elements, logos, icons, source code, and design on this Website are the exclusive intellectual property of IT Works Limited or our licensors, protected under New Zealand and international copyright laws.

You may browse and cache pages for your personal or internal business review. You must not copy, reproduce, scrape, frame, republish, distribute, or reverse-engineer any part of this Website without our prior written consent.

6. Acceptable Use

When using this Website, you agree not to:

  • Attempt to bypass or compromise the site’s security, architecture, or authentication mechanisms.
  • Probe, scan, or vulnerability-test our infrastructure without express written authorisation.
  • Deploy automated scrapers, crawlers, data harvesters, or bots that degrade site performance or extract proprietary content.
  • Introduce malicious software, trojans, worms, or harmful code.
  • Use the Website for any unlawful, misleading, or defamatory purpose.

This Website may contain links or embeds directing you to third-party platforms, partner resources, vendor portals (for example cloud or hardware providers), or external calculators.

These links are provided purely for convenience. IT Works Limited has no control over the content, security, availability, or policies of third-party websites, and inclusion of a link does not imply endorsement or affiliation.

8. Disclaimer of Warranties & Limitation of Liability

  • “As-is” access: To the fullest extent permitted by New Zealand law, this Website and its contents are provided on an “as is” and “as available” basis, without warranties of any kind (express or implied), including fitness for a particular purpose, non-infringement, or uninterrupted availability.
  • Limitation of liability: You agree not to hold IT Works Limited, its directors, employees, or contractors liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your access to, use of, or inability to use this Website; any errors, omissions, or inaccuracies in Website content; any reliance placed on information, tools, or references found on the site; or system downtime, security breaches, or technical failures.
  • Statutory rights: Nothing in these Terms excludes or limits any consumer rights that cannot legally be excluded under the Consumer Guarantees Act 1993 or Fair Trading Act 1986. Where you access this Website for business purposes, you acknowledge that the provisions of the Consumer Guarantees Act 1993 do not apply.

9. Privacy & Data Handling

Any personal information submitted through website contact forms, enquiry channels, or tracking mechanisms is managed in accordance with our Privacy Policy and complies with the Privacy Act 2020 (New Zealand) and its relevant amendments.

10. Modifications to Terms

We reserve the right to amend, update, or replace these Terms of Use at any time without prior notice. Any changes will become effective immediately upon being published on this page. Your continued use of the Website following any changes constitutes acceptance of the revised terms.

11. Governing Law & Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of New Zealand. Any dispute or claim arising out of or related to your use of this Website shall be subject to the exclusive jurisdiction of the New Zealand courts.

12. Contact

For questions regarding these Terms of Use or the Website, please contact us:

IT Works Limited
10a Raroa Road, Hutt Central, Lower Hutt 5010
Phone: 0800 448 967
Email: solutions@itworks.co.nz