Managed IT Infrastructure Services
We Make Your Technology Journey Simple
Your IT infrastructure is the framework that enables and underpins your business: computers, connectivity, servers, routers, software, networks and security platforms. If you find yourself often struggling to juggle IT issues alongside your core business duties, our small business IT support services and enterprise solutions can help you shift from the chaos of DIY management to smooth, professional operations.
Instead of losing precious hours each week to printer network issues and software updates, you can rest assured that everything works quietly and efficiently in the background with managed IT infrastructure services.
Our management covers your environments regardless of whether they are on-premise, hybrid, or full Cloud, and our highly responsive, friendly Kiwi-based service desk is on hand 24/7/365 to support end users.
From seamless software updates to proactive system monitoring, your dedicated IT Works team handles the complex technology landscape while you handle your business growth. Tech issues shouldn’t be a series of obstacles to overcome; they should be the reliable foundation that powers your success.
Our Managed IT Services
Take the complexity out of managing your IT architecture with a proactive, flexible and single infrastructure management service, saving you time and money so you can focus on your core business. From managed VoIP solutions to comprehensive security, our managed IT support services include:
Desktop Support
Network Monitoring & Management
Hardware Maintenance
Back-up Services
Third Party Aggregation
Lifecycle Management
Voice/Phone Services
Server Support
Office 365 Support
Virus Definition Monitoring
Our Support Models
When choosing the best engagement type for your organization, consider the potential impact on business continuity if you lose access to critical systems. Our comprehensive Device Management Services and proactive support help prevent extended downtime, which can be costly and detrimental to businesses of any size. Having a team of experts at your disposal ensures that issues are often addressed before they affect your operations.
Break / Fix Support
Break-fix might be the right support model for your organisation if:
- You have onsite IT support in NZ and only require assistance when you require technical escalation.
- Your environment is volatile and change in your processes and systems is inevitable.
- Your business does not require monitoring and patching of critical systems.
- You can handle downtime when issues do arise.
- Assume the risk of paying more for support with anticipation escalations will be few and far between.
Managed IT Services
Managed services are more appropriate for organisations that:
- Require highly diverse and skilled engineers on-hand without having to employ directly.
- Want users to log issues with an external service desk to triage, to free their business up to focus on their core activity.
- Prefer predictable fixed monthly expenses.
- Require priority support when issues arise.
- Can’t afford any of their mission-critical systems experiencing downtime.
- Require pro-active monitoring and patching of critical systems.
How To Choose The Right IT Support Model
Think of IT support like car maintenance. You change your oil, check the brakes and rotate your tyres regularly to make your vehicle last longer. Or you can ignore standard maintenance and continue driving. Eventually, the car will break down, most likely at an inconvenient time and place, and it will cost more to repair it than if you had performed a simple oil change in the first place.
The managed IT infrastructure services model is an excellent option for all businesses that don’t have the budget for full-time specialised IT staff. Even if you have an in-house IT team, a managed services provider can seamlessly dovetail in and complement your team, providing high-level strategy and specialised advice to help you achieve your business goals.
Proactive, business-focused IT support is key to managing, protecting and growing your operations. The right MSP can help manage your IT environment to protect your data, scale for the future and increase productivity.
Why Choose IT Works?
Picture this: It’s Monday morning, and your system crashes just before a crucial client presentation. You make the call, expecting the usual tedious wait time and multiple transfers.
But here’s where our story differs—within 5 seconds (yes, we’ve maintained this average response time for 8 years), you’re speaking to someone who can actually help. No bouncing between departments, no explaining your problem multiple times. In fact, 9 out of 10 calls we receive are resolved during that first conversation. That’s not just a statistic—it’s the difference between losing half your day to IT issues and continuing with business as usual.
But let’s be honest; anyone can promise quick responses and technical expertise. What sets our managed IT services in NZ apart is our team’s understanding that every minute of downtime isn’t just an inconvenience—it’s potentially a missed opportunity for your business. That’s why our team doesn’t just fix problems; they build relationships. Through comprehensive support, managed cyber security services, and more, they learn your business inside out. It’s this attention to detail that transforms a simple IT support call into a genuinely positive experience every time.
Expertise
Beyond Support: A Full Suite of Custom Enterprise-Level Solutions
Every business’s technology journey is unique. While some need robust daily IT support, others are ready to transform their entire infrastructure. That’s why we don’t believe in one-size-fits-all solutions.
As your business strategy evolves, we evolve with you beyond day-to-day managed IT services and create a comprehensive infrastructure that grows with your ambitions.
Colocation
Cloud Platform
Network Services
Security & Compliance
Disaster Recovery
Managed Services