Managed Microsoft Office 365

Dedicated Security Specialists and Strategic Planning to Deliver Better results for you business

Managed Microsoft Office 365

With Microsoft 365, users can collaborate with coworkers and external contacts, from any device securely, with group chat, online meetings, calling and web conferencing. Rapid implementation, flexibility to add and remove licenses as needed, and built-in security at every corner make Microsoft 365 the right productivity solution to get work done.

IT Works Managed Microsoft 365 solution ensures your entire organization receives a comprehensive and seamless Microsoft 365 experience. With industry-leading migration and support, our experts will customize Microsoft 365 to your unique environment and architect the best solution for your business. With our Secure Workforce Support, we can manage and configure the best security policies to maximize your defenses against cyberthreats and data loss.

  • Minimize Licensing

    We’ll move your existing Office 365 subscriptions to TierPoint’s Managed Microsoft 365 solution and design a deployment that maximizes your existing licenses on servers, devices, desktops, and in the cloud. Consolidated invoices simplify your accounting.

  • Simplify Migration and Administration

    Our Microsoft 365 experts provide a smooth onboarding and migration experience customized to your needs, and ongoing administrative support.

  • Security First

    IT Works has developed a structured security solution called Secure Workforce that includes: consultative approach to developing security policies for your organization, standard security baselines that can be applied to your environment to ensure user identity and access to company data is configured appropriately, a log analytic solution to proactively monitor all aspects of your Microsoft 365 environment, and 24/7 access to experts to guide you through the complex world of Microsoft security.

  • Improve Help Desk Services

    Our one-stop support services include help desk services with a 24x7 U.S.-based support team. When needed, we’ll escalate your tickets via our direct link to Microsoft Premier Support.

  • Extend with Professional Services

    As a IT Works customer you have access to our professional services team when your business needs it. Our services include SharePoint design, mail and data migrations, assessments, security, storage and more.

Solve your problems

with our Microsoft Office 365 Managed Services

Take your business to the next level with Microsoft 365, the leader in cloud-based productivity. Delivering industry leading productivity apps such as Microsoft Teams, Excel, Word and PowerPoint, as well as intelligent cloud services and world-class security. We are a Microsoft Cloud Solution Provider (CSP) partner which enables us to deliver bespoke cloud services and software support to your business and manage your entire Microsoft cloud lifecycle.

We believe that the best way to maximise Microsoft offering is to utilise Microsoft as a whole. If you are interested in maximising productivity for your employees, Microsoft 365 offers everything you could possibly need. Whether it’s in the cloud, end-user devices, open licencing or Microsoft Office, we know how these individual components work best together. We are ready to work with you to help and support your business on everything Microsoft.

Our Managed Service complements our range of consulting services and provides our customers with the option of full end-to-end delivery and monitoring services.

We can assist organisations from strategy development to design, implementation, migration and management of ongoing operations related to the Microsoft 365 platform offerings.

Coupled with this, as both an Enterprise Agreement and Cloud Solution Provider, we have dedicated licensing expertise that can help you to optimize and manage your complex licensing needs within the world of Microsoft.

Microsoft 365 Availability

Microsoft 365 offers a 99.9% uptime financially backed guarantee. Microsoft offers redundancy at every layer–physical, data and functional to ensure maximum uptime.

Microsoft 365 Is Available Anywhere

It does not matter whether you are working in your office or remote, you access to the latest Office suite applications from your PC, Mac, iOS, Android or Windows device.

Microsoft 365 Offers Professional Tools

Brand your business-class email address with your company name to build name recognition, and market your business with customized marketing materials that are easy to create. Connect better with customers and colleagues with a range of communication tools, from email and IM to social networking and video conferencing.

Microsoft 365 Compliance And Security

Microsoft 365 has industry leading security, privacy controls and compliance built-in to keep your data safe. For complete details, visit Microsoft 365 Trust Center.

Microsoft 365 Delivers ROI

Microsoft 365 offers no upfront cost for up to date software. A study conducted by Forrester Consulting found Microsoft 365 delivers an ROI of 321 percent with a payback period of two months for the midsize organization.

Our 8 Pillars of Success for Microsoft 365 Managed Services

Whether you want to engage on one pillar or all, we off an end-to-end view and management of your environment.

• Provide skills and capability across various Microsoft disciplines
• Employ best practice
• Provide tried and tested use cases
• Thought leadership
• Technical assistance.

• Microsoft solution assessments
• Software Asset Management workshops
• Profile mapping
• Digital advisory
• Business solutions mapping

• License optimisation
• Commercial advisory (includes comparing bundles, contract types, license types etc)
• End user profiling
• Hybrid modelling (LSP/CSP)

• Best practice methodology
• Readiness/ health check
• AD synchronisation
• On-premise to cloud
• Microsoft 365 subset migration

• Monitor and analyse
• Audit and maintenance
• Backup and recovery
• Service improvement
• Cost optimisation
• Reporting and alerts

• Identity and access management
• Threat intelligence
• End point protection
• Cloud app security
• Governance and compliance
• Remediation

• Learning and development
• In-app training
• Targeted campaigns
• Just-in-time learning
• Usage analytics
• Learning vouchers

• Continuous support and maintenance
• Escalation service manager
• SLA driven
• Service desk
• Platform health check


A Full Suite of Expertise and Managed Services

Along with private, public, multi-tenant, and hybrid clouds, IT Works offers an extensive portfolio of managed services. As your business strategy evolves, we evolve with you and underpin your strategy with the technology needed to help you along your journey.


Cloud Platform

Network Services

Security & Compliance

Disaster Recovery

Managed Services

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