ADVANCED MANAGED NETWORK
Designed to Ensure Maximum Uptime and Availability for all Common Network Devices
Advanced Managed Network
The IT Works Advanced Managed Network service is designed to ensure maximum uptime
and availability for all common network devices at a low monthly fee. This service caters for
advanced or complex network configurations that include filtering, content inspection and
access reporting. Network devices such as routers, firewalls, wireless access points, and
switches are all supported.
The Advanced Managed Network Service is intended to provide all standard operational and maintenance activities. Included in this service is the provision of reporting on activity, access, blocking or other configured capabilities. The service is designed to ensure that clients don’t need to dedicate any internal resources to take care of the typical operational and maintenance tasks that network devices require.
The service proactively monitors the infrastructure and identifies issues before they become
business impacting. The IT Works management platform receives alerts in real time and a
technician is automatically assigned to investigate and begin remedial action.
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Reporting
Monthly reporting on access, filtering and other included capabilities
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Remote Access
A highly secure, highly available and robust remote access capability for remote monitoring and support.
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Network Health Check
Monthly scheduled network health checks of network and end-point device performance and operation.
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Regular Updates
Scheduled updates of all your IT devices and applications
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Availability Monitoring
Ensuring devices are highly avaliable
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Configuration Backups
Encrypted, secure storage of all critical configurations within your environment.