VoIP Installation & Management Services

Why Modern Businesses Are Switching to VoIP
Think about your current phone setup. Seemingly minor traditional phone system frustrations can add up:
- Missed calls when your receptionist steps away for lunch
- The quarterly visit from your phone technician
- The complexity of adding new lines when your team grows
- Those hefty monthly bills for basic features that should be standard
Instead of being tied down by physical phone lines, VoIP installation brings your business communications into the digital age. We turn your internet connection into a powerful tool for crystal-clear calls, video conferencing, and uninterrupted team collaboration.
With our IT services in New Zealand, you can handle calls seamlessly across devices and leverage features like automatic call recording to streamline your operations.
VoIP Phone Installation Services
At IT Works, we've streamlined our VoIP installation services to ensure your business experiences a smooth switch to modern communications. Our process starts with a comprehensive Free IT Audit that examines your current phone system, internet capacity, and network infrastructure—because successful VoIP implementation is about more than just plugging in new phones.
- Initial Network Assessment and Planning
- Infrastructure Preparation
- Hardware Installation and Configuration
- Software and System Setup
- Number Porting and Service Activation
- Staff Training and Handover
- Post-Installation Support

Our Managed VoIP Solutions
We deliver fully managed VoIP solutions designed for organisations of all sizes, whether you operate from a single office in Wellington or manage multiple locations across New Zealand.
With our industry-leading 5-second response time and 90% first-call resolution rate, we're not just service providers; we're your dedicated communications partners, ensuring your business stays seamlessly connected around the clock.
Our expertise in unified communications, voice, and data connections means we handle everything from system monitoring to performance optimisation through a single point of contact. This strategic approach, delivered with our signature honest and open style, eliminates the hassle of juggling multiple providers.
Our skilled Voice team designs, supplies, installs, maintains, and consults on all aspects of your telecommunication and integrated voice networks, letting you focus on what matters most—running your business.
From the moment we implement your VoIP phone installation, our comprehensive managed IT services include proactive system health monitoring, identifying and resolving potential issues before they impact your business. When seasonal peaks hit or your business grows, we adjust your system settings dynamically to maintain optimal performance.
3CX Cloud PBX
3CX’s Unified Communications functionality is inbuilt and included as standard on-premise or in the cloud, all on one user-friendly platform.
With 3CX’s modern, intuitive VoIP softphone and smartphone apps, users have instant access to communication tools such as status, instant messaging, web conferencing, the ability to chat & talk with website visitors, fax & voicemail to email and more.
Microsoft Teams Voice
Teams Voice is part of Microsoft Teams. It is a replacement to the traditional VOIP phone system. Teams Voice gives users the flexibility to be mobile and access calling functionality from mobile devices. computers and the web. By having this functionality it makes collaboration and communication unified all in one platform. Being freed from having to be at a traditional desk phone gives users flexibility while maintaining professional communications channels.
Why Choose IT Works?
When migrating your business communications to VoIP, you need more than just another IT provider. You need specialists who understand that every missed call or poor connection could cost you valuable business.
IT Works prides itself on delivering crystal clear managed VoIP and installation services that keep your team connected, whether they’re working from the office, home, or on the road across New Zealand.
When your phones are down, every second counts - and we count every second. That’s why we resolve 9 out of 10 VoIP support calls on the first attempt. That means no bouncing between departments when your video conference won't connect or your call quality needs optimising, just rapid, effective solutions from experts who understand your VoIP system inside and out.
Whether you're looking to implement a new VoIP system or enhance your existing setup, we ensure your transition is smooth, your calls are crystal clear, and your team has the support they need, when they need it.
