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SERVICE AND SUPPORT

The IT Works team has extensive experience across all desktop and server operating systems and applications including Apple. Our staff are also able to support all common networks including wireless and most peripherals such as printers, scanners, tablets, and smart phones. Whatever IT equipment you have onsite our staff will have experience with it and be able to provide you support.

IT Works recognises that not all business require support agreements and regular maintenance and support so we also provide traditional reactive and ad-hoc based IT support for clients whose needs aren’t mission critical. Call us with any of your support requirements and we are usually able to respond the same day.

MANAGED SERVICES - iNTELLIGENCE

IT Works offers a range of managed support services to clients.
These services are designed to detect and rectify issues before they become business impacting.

Our managed support services provide priority proactive IT support to ensure that your IT investment is supporting your business.

IT Support is available 24x7x365 with a range of response options to allow you to select services that fit your needs. Our support agreements have no term commitment – we are confident that our service and support will retain you as a client.
Our support services include the provision of remote support.
Wherever possible we will attempt to resolve the issue remotely to ensure that you are up and running again as quickly as possible with minimal interruption.

BACKUP AND RECOVERY

Is your critical business data safe?

Do you have offsite copies of your important information?

If you were unable to access your office and existing IT equipment how would your business continue?

Are you compliant with all legislation around data retention?

IT Works provides a number of solutions for both on premise and offsite and/or cloud based backup solutions. We are able to custom design a backup solution to meet your specific business requirements. We sell and support only the leading backup solutions from companies such as ShadowCraft, Acronis, Veeam and Microsoft. Our Cloud backup solution is 100% New Zealand based so there are no data sovereignty issues. We specialise in designing, deploying and supporting reliable effective backup solutions to ensure your data is always accessible.

 

I.T CONSULTING

Are you getting the maximum return from your IT investment?

Are you proactively investing in IT or reactively spending when issues arise?

Is there a clear linkage from your IT investment to supporting your business growth or financial profitability?

At IT Works we have a number of tools and processes to ensure that your business derives maximum value from every dollar you spend on IT.
We are able to perform and assist with the development of short term IT Roadmaps, longer term IT Strategies, and also assist with budgeting, forecasting.
IT Works can also provide independent project review and quality assurance for small and large projects that are planned or in flight.

INFRASTRUCTURE

IT Works has partner relationships with all of the major IT manufacturers including HP, IBM, Microsoft, Cisco, VMWare and many others. For all your storage, server, networking and wireless requirements contact us for a no obligation assessment where we will recommend products and services to meet your business IT requirements.

IT Works can also provide onsite installation and configuration of all products we sell, as well as extensive post sales support either via manufacturers warranties, or our managed support services. Are you looking to move offices, upgrade, expand, or plan for future requirements – we have the industry experience to help you select solutions to fit your needs and your budget.

CLOUD SERVICES

Are you aware of how the “Cloud” can benefit your business?

Whether you are looking for online storage, web based applications, or the ability to access your email on any device at any time, IT Works can recommend a solution to meet your business requirements.

If you have an existing Exchange or ISP based Email system and you are unhappy with the performance or features offered, contact us to see the benefits and value that Office 365 Cloud Email can provide.

IT Works is a Microsoft partner and has extensive experience in performing Office 365 deployments and migrations. We can seamlessly and painlessly move you from your current limited email environment to the latest cloud based technology.

Business ICT Solutions IT Works - 0800 93 273 48

  • SERVICE
  • MANAGED
  • BACKUP
  • CONSULTING
  • INFRASTRUCTURE
  • CLOUD

Welcome to IT Works – Business ICT Solutions

For over 5 years, we have been the choice of successful companies for managed IT services and tech support. These include large business such as Lexel, Avante IT, Greater Wellington Regional Council and The Advertising Standards Authority. Reliability, experience, peace of mind and value are some of the qualities that our clients use to describe I.T Works.

At I.T Works, our experienced information technology experts don’t just recognize the need for business IT support and networking; we understand business.

Our solutions were created with the objective of keeping your business healthy, increasing productivity and helping to grow your company year after year.

OUR GUARANTEE TO YOU IS:

  • No Geek Speak… like you, we would rather talk with you like normal people, you will understand us, and we won’t go into all that wingding, syfy, klingon nonsense!
  • We believe in “Tech made easy”. We offer training and support whenever you start using a new system or program we have installed We clean up after ourselves. There is nothing worse than messy workers.
  • If we make a mess, we clean up. Simple. Quite often, if we come across a dirty computer, our computer techs will whip it into shape with a vacuum and wipe out. 

We understand that when we impress you with our service, you will come back, and quite often, tell others about us too. We love what we do, and we hope that shows in our work.

I.T Works mission is to commit to all of our customers. We will listen and understand your needs, provide the best advice and solutions to enable you to be the best business they can be.

We look forward to working with you,

The team at IT Works – Business ICT Solutions

 


I.T SERVICES FOR BUSINESSES BIG AND SMALL - 0800 93 273 48

I.T Works is Wellington’s premier, full-service IT solutions and tech support company equipped to work with clients of all sizes and industry sectors. Our collection of business support services include: comprehensive small business IT support services, 24/7 managed services, computer networking, general tech support, network security, data recovery and tier1 data protection and backup services. For over 5 years, we have been the choice of successful companies for managed IT services and tech support. Clearly, our reputation is well earned.

Reliability, experience, comfort and value are some of the qualities that our clients use to describe I.T Works. I.T Works has strategic relationships with top business partners (such as Microsoft, VMWare, HP and IBM) to afford clients with effective and time-tested cloud managed IT services and tech support solutions. At I.T Works, our experienced information technology experts don’t just recognize the need for business IT support and networking; we understand business. Our solutions were created with the objective of keeping your business healthy, increasing productivity and helping to grow your company year after year.

 

Smartphone and Tablet technology

Android LogoSmartphone and Tablet technology is an important tool for business. It is important these devices are setup correctly and securely and the user know how to use it to maximize productivity and cost the saving benefits.

I.T Works can setup your iPad, Android, Windows or any smart device to connect to your current network and email system.

Tip:

If you already have a smart phone like a iPhone for example and you buy a tablet, you do not need to buy the 3G / 4G version of the tablet as you can simply use the Applewireless on the devices to connect (tether) them together so the tablet shears the 3G/4G GPRS on your mobile phone.

Also you can mix smart device brands. You can buy an iPhone and an Android tablet and as long as it has basic wireless built in to the tablet you can use the internet from you iPhone.

 

IT Works Basic Summary of Services

  • On and Offsite Computer Repairs
  • Server Repairs and Management
  • Internet Trobleshooting
  • Windows Password Recovery
  • Network Troubleshooting and Diagnostics
  • Complicated Network and Computer Troubleshooting
  • Cisco Devices Management
  • Voice Over IP Phone Systems (VoIP)
  • Cloud Mail and Hosting Services
  • Managed ICT Services
  • Managed Firewall Services
  • Wireless Infrastructure Design and Implementation
  • Backup and Recovery
  • Secure Destruction and Disposal of Data
  • Hardware Auditing
  • Project Management
  • Desktop Refresh Upgrades
  • Hardware Sales and Service
  • 3rd Party Software Troubleshooting
  • Medtech and Health Link Support
  • MyPractice Support


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*Conditons apply                                         

Partner With IT Works in Wellington

Are you an existing I.T company looking for a reliable partner in Wellington or does your organisation need a Wellington I.C.T presence but you don’t want the over-heads and headaches?

Your brand, Your Sales, Your Customer - Our Service 

Click here.

Microsoft - Cloud Partner Network

 Microsoft Cloud Partner Network IT WORKS

 

Microsoft Office 365 Logo IT Works

Virus & Malware Repairs

Is your computer infected? We are the specialists when it comes to Virus and Malware infections. We can quickly and easily clean your computer and also provide professional solutions to help you protect yourself from infections.

 

iPhone and Android support

Have you got a iPhone or Android smartphone? We can help you set it up, connect it to email and teach you how to use it.

Computer & Laptop Repairs

Broken Computer? We can come to you and fix all your computer problems. If you need replacement parts we can also supply them as well. We are experts at computer repairs.

 

We Are Apple Mac Firendly

Broken Apple Mac? We can repair your Apple Mac in your home and office. We can also integrate your Mac into your Windows networking environment.

 

Mobile IT Services - We Come to You

Need us now? We are an elite team of skilled engineers who travel to you to fix all your IT problems.

 
Microsoft Certified Technology Specialist

Customer References

Lifestyle Health & Fitness

IT Works has been our IT provider since 2008. They continually focus on providing us with cost effective IT solutions that meet our business requirements. IT Works designed an innovative secure VPN solution to link our three main gym’s together which allow our staff seamless access to their applications and data wherever they are working from. Our staff enjoy the relaxed and friendly relationship that they have with the IT Works team. - Steve Millar : Director

Advertising Standards Authority

IT Works performed a security assessment on our infrastructure and identified some potential issues with the way we provided external data access. IT Works recommended a fully managed security solution based on an enterprise grade firewall platform with real time logging and alerting. This was implemented on time and within budget with no disruption to business. We now have full confidence in the security of our systems.

TotalTax

We recently selected a new managed services provider after evaluating the market. The IT Works team implemented a full new infrastructure for us, server and PC’s and migrated all our data and applications across. The solution was implemented with minimal disruption to our business and has had 100% uptime since the implementation. Our staff are able to work effectively knowing that our systems are monitored and managed in real time. We very quickly developed a friendly relaxed relationship with the team at IT Works. Leigh Sammons : Director

 

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