SERVICE AND SUPPORT
The IT Works team has extensive experience across all desktop and server operating systems and applications including Apple. Our staff are also able to support all common networks including wireless and most peripherals such as printers, scanners, tablets, and smart phones. Whatever IT equipment you have onsite our staff will have experience with it and be able to provide you support.
IT Works recognises that not all business require support agreements and regular maintenance and support so we also provide traditional reactive and ad-hoc based IT support for clients whose needs aren’t mission critical. Call us with any of your support requirements and we are usually able to respond the same day.
MANAGED SERVICES - iNTELLIGENCE
IT Works offers a range of managed support services to clients.
These services are designed to detect and rectify issues before they become business impacting.
Our managed support services provide priority proactive IT support to ensure that your IT investment is supporting your business.
IT Support is available 24x7x365 with a range of response options to allow you to select services that fit your needs. Our support agreements have no term commitment – we are confident that our service and support will retain you as a client.
Our support services include the provision of remote support.
Wherever possible we will attempt to resolve the issue remotely to ensure that you are up and running again as quickly as possible with minimal interruption.
BACKUP AND RECOVERY
Is your critical business data safe?
Do you have offsite copies of your important information?
If you were unable to access your office and existing IT equipment how would your business continue?
Are you compliant with all legislation around data retention?
IT Works provides a number of solutions for both on premise and offsite and/or cloud based backup solutions. We are able to custom design a backup solution to meet your specific business requirements. We sell and support only the leading backup solutions from companies such as ShadowCraft, Acronis, Veeam and Microsoft. Our Cloud backup solution is 100% New Zealand based so there are no data sovereignty issues. We specialise in designing, deploying and supporting reliable effective backup solutions to ensure your data is always accessible.
Are you getting the maximum return from your IT investment?
Are you proactively investing in IT or reactively spending when issues arise?
Is there a clear linkage from your IT investment to supporting your business growth or financial profitability?
At IT Works we have a number of tools and processes to ensure that your business derives maximum value from every dollar you spend on IT.
We are able to perform and assist with the development of short term IT Roadmaps, longer term IT Strategies, and also assist with budgeting, forecasting.
IT Works can also provide independent project review and quality assurance for small and large projects that are planned or in flight.
IT Works has partner relationships with all of the major IT manufacturers including HP, IBM, Microsoft, Cisco, VMWare and many others. For all your storage, server, networking and wireless requirements contact us for a no obligation assessment where we will recommend products and services to meet your business IT requirements.
IT Works can also provide onsite installation and configuration of all products we sell, as well as extensive post sales support either via manufacturers warranties, or our managed support services. Are you looking to move offices, upgrade, expand, or plan for future requirements – we have the industry experience to help you select solutions to fit your needs and your budget.
Are you aware of how the “Cloud” can benefit your business?
Whether you are looking for online storage, web based applications, or the ability to access your email on any device at any time, IT Works can recommend a solution to meet your business requirements.
If you have an existing Exchange or ISP based Email system and you are unhappy with the performance or features offered, contact us to see the benefits and value that Office 365 Cloud Email can provide.
IT Works is a Microsoft partner and has extensive experience in performing Office 365 deployments and migrations. We can seamlessly and painlessly move you from your current limited email environment to the latest cloud based technology.
For over 5 years, we have been the choice of successful companies for managed IT services and tech support. These include large business such as Lexel, Avante IT, Greater Wellington Regional Council and The Advertising Standards Authority. Reliability, experience, peace of mind and value are some of the qualities that our clients use to describe I.T Works.
At I.T Works, our experienced information technology experts don’t just recognize the need for business IT support and networking; we understand business.
Our solutions were created with the objective of keeping your business healthy, increasing productivity and helping to grow your company year after year.
OUR GUARANTEE TO YOU IS:
We understand that when we impress you with our service, you will come back, and quite often, tell others about us too. We love what we do, and we hope that shows in our work.
I.T Works mission is to commit to all of our customers. We will listen and understand your needs, provide the best advice and solutions to enable you to be the best business they can be.
We look forward to working with you,
The team at IT Works – Business ICT Solutions
I.T Works is Wellington’s premier, full-service IT solutions and tech support company equipped to work with clients of all sizes and industry sectors. Our collection of business support services include: comprehensive small business IT support services, 24/7 managed services, computer networking, general tech support, network security, data recovery and tier1 data protection and backup services. For over 5 years, we have been the choice of successful companies for managed IT services and tech support. Clearly, our reputation is well earned.
Reliability, experience, comfort and value are some of the qualities that our clients use to describe I.T Works. I.T Works has strategic relationships with top business partners (such as Microsoft, VMWare, HP and IBM) to afford clients with effective and time-tested cloud managed IT services and tech support solutions. At I.T Works, our experienced information technology experts don’t just recognize the need for business IT support and networking; we understand business. Our solutions were created with the objective of keeping your business healthy, increasing productivity and helping to grow your company year after year.
Smartphone and Tablet technology is an important tool for business. It is important these devices are setup correctly and securely and the user know how to use it to maximize productivity and cost the saving benefits.
If you already have a smart phone like a iPhone for example and you buy a tablet, you do not need to buy the 3G / 4G version of the tablet as you can simply use the wireless on the devices to connect (tether) them together so the tablet shears the 3G/4G GPRS on your mobile phone.
Also you can mix smart device brands. You can buy an iPhone and an Android tablet and as long as it has basic wireless built in to the tablet you can use the internet from you iPhone.
Are you an existing I.T company looking for a reliable partner in Wellington or does your organisation need a Wellington I.C.T presence but you don’t want the over-heads and headaches?
Your brand, Your Sales, Your Customer - Our Service