With limited resources, organizations are seeking a comprehensive outsourced IT department to address their complex needs, ranging from IT strategy and 24×7 network monitoring to business application support and security.
Your virtual IT department
IT Works managed IT services offerings are specifically designed for organizations with less than 100 employees and limited or no in-house IT staff.
Comprehensive support
The complete package
For a fixed, predictable monthly spend, you get a complete IT department of highly-trained staff, state of the art technology and best practices honed by years of supporting clients across all industries.
Strategic advice
Your dedicated IT WORKS team will advise you on digital transformation opportunities to grow and transform your business while making smart IT investments.
Team-based approach
As a global leader in managed IT services, IT Works has assembled a group of highly skilled technology consultants to deliver IT support and solutions to our fast-growing client base. Our IT services team is customized to your needs and will typically include a vCIO, two core team members and various other specialists in the areas of cloud, infrastructure and business applications such as disaster recovery.
Transparency & visibility
Our goal is to run your IT department like a business, which includes annual planning provided by our vCIO, regular reporting on the health of IT through key performance indicators, end-user temperature check surveys, ongoing project portfolio management and help desk service level reporting. Our per-user, per-month pricing model also makes it easier to understand the per-employee IT costs.
Secure by design
Unfortunately, most businesses are underinvesting in information security. IT Works managed IT services include critical security components and processes to elevate your security posture.
More
For our private cloud customers, we are SSAE Type II-certified and have strict controls around credentials management. In addition to our basic security package, we offer premium security offerings around encryption, as well as identity management and vulnerability scanning to address specific regulatory and compliance requirements found in PCI, HIPAA and others.
Services Include
Live Remote Support Help Desk for Desktops, Laptops & Smartphones
- Customer Support for PC, Laptop & Smart Phones
- Service Tickets & Customer Portal Access
- Problem Isolation and Resolution
- Remote Support Framework
- User Support – “How to Questions”
- Desktop Optimization and Performance Tuning
- Patch & Update Management
- State of the art Anti-Virus Solutions
- Secure online backup
Proactive Centralized Services
- 24×7 Network Maintenance & Checklist of Best Practices
- 24×7 Remote Server & Application Monitoring
- 24×7 Network Monitoring
- Remote Infrastructure & Application Management
Anti-Virus & Remote Back-Up Services
- Desktop AntiVirus, AntiSpyware
- Anti Spam & Virus Filtering
- Patch & Update Management
- Asset Management with Custom Auditing & Reporting
- Backup Monitoring & Management
- Documentation Management (Network Diagrams & Information Forms)
- Unlimited Remote Reactive Support