With limited resources, organizations are seeking a comprehensive outsourced IT department to address their complex needs, ranging from IT strategy and 24×7 network monitoring to business application support and security.
Managed IT Services for Office 365
IT Works managed IT services offerings are specifically designed for organizations with less than 100 employees and limited or no in-house IT staff.
Comprehensive outsourced IT
Training and support
On average, users only utilize 13 per cent of software features. With IT Works managed IT services for Office 365, we help remove utilization roadblocks by driving end-user training and supporting your IT pros with best practices, state of the art management tools and around the clock support.
IT Works Office 365 package
Microsoft Office 365 licensing is sold through IT Works and bundled with the services below in a monthly per-user fee.
Live Remote Support Help Desk for Desktops, Laptops & Smartphones
- 24/7 Microsoft support: IT staff support for daily administrative tasks, emergency trouble shooting and liaising with Microsoft engineers.
- Office 365 concierge and annual strategic planning: A dedicated Office 365 concierge will work with you to identify opportunities to improve productivity, measure utilization and evaluate new Office 365 features as they are released.
- End-to-end Office 365 monitoring: Enhanced performance monitoring is not available from native Office 365 support tools. IT WORKS provides real-time visibility into the entire network patch related to Office 365 services.
Anti-Virus & Remote Back-Up Services
- Cloud Backup for Office 365: Unlimited backup of your Office 365 Exchange Online, SharePoint and OneDrive for Business data up to 6x daily. Lightning fast search and one-click restore capability.
- Quick help training for end users: On-demand help desk support from our friendly support team.