System maintenance is performed out of hours, ensuring that your server and related services are fully available during standard business hours.
Guaranteed uptime
The IT Works Managed Server service is designed to ensure maximum uptime and availability for clients physical and virtual servers at a low monthly fee. Servers running Microsoft Windows and most versions of Linux are supported.
Key features
- A secure up to date remote access agent for remote monitoring and support
- 24×7 Monitoring of server health statistics and running services
- Monthly health checks of server performance and operation
- Monitoring and management of the application of all Microsoft Security Patches and operating system updates
- Monitoring and management of security services (firewall and antivirus)
More features
- Liason with the hardware vendor for management of all hardware related events
- Monthly reporting of system utilization and related service events
- Microsoft Office 365 Integration and Management (where appropriate)
- Integration with the IT Works Managed Backup Service (where appropriate)
Maintenance services taken care of
The Managed Server Service is intended to provide all standard operational and maintenance activities as part of one low monthly service fee. It ensures that clients don’t need to dedicate any internal resources to take care of the daily, weekly and monthly maintenance tasks that servers require.
Proactive monitoring
The service proactively monitors the infrastructure and identifies issues before they become business impacting.
Real-time alerts
The IT Works management platform receives alerts in real time and a technician is automatically assigned to investigate and begin remedial action.
