The IT Works Managed Desktop service is designed to provide desktop and end user support for all major hardware and software brands.
Desktop management services
The Managed Desktop Service provides 24/7 monitoring of all PC and laptop standard operational and maintenance activities for a low monthly service fee.
Features
- A secure up to date remote access agent for remote monitoring and support
- 24×7 Monitoring of desktop/laptop health statistics and running services
- Monitoring and management of the application of all Microsoft Security Patches and operating system updates
- Monitoring and management of security services (firewall and antivirus)
- Liason with the hardware vendor for management of all hardware related events
- Microsoft Office 365 Integration and Management (where appropriate)
Features
- The Managed Desktop Service provides all standard operational and maintenance activities as part of one low monthly service fee.
- The service proactively monitors the infrastructure and identifies issues before they become business impacting.
- Provides all typical applications support for all common business applications running on both Windows and Apple machines.
- The IT Works management platform receives alerts in real time and a technician is automatically assigned to investigate and begin remedial action.
- Integration with the IT Works Managed Backup Service (where appropriate)
Complete hardware & software support
One low monthly fee
The Managed Desktop Service is intended to provide all standard operational and maintenance activities as part of one low monthly service fee. The service is designed to provide all typical applications support for all common business applications running on both Windows and Apple machines.
Proactive monitoring
The service proactively monitors the infrastructure and identifies issues before they become business impacting. The IT Works management platform receives alerts in real time and a technician is automatically assigned to investigate and begin remedial action.
