Training and Learning Resources

00:00: This tutorial explains how to submit an email support ticket to IT Works using Outlook.

00:06: You will learn the steps to compose and send a detailed support request, effectively.

00:12: click the button to open a new email message in Outlook

00:17: Click the recipient field to specify who will receive the support ticket.

00:22: The email address to send your email to the IT support team is at the top of this page.

00:28: Click the subject field to enter the topic of your support request.

00:33: Enter a clear subject such as please help with my Outlook I can't find my emails to summarise your issue.

00:41: Go to the email body area where you will write the details of your support request.

00:46: Enter the message to the support team outlining what help you need.

00:52: Then click the Send button to submit your support ticket.

00:58: You have successfully submitted an email support ticket. Your message was sent and a response from the support team will be incoming.