ClickCease

Managed Server

Provides Remote Management of your
Server Infrastructure to Ensure Continuous
Service Availability of Mission- Critical Systems.

The IT Works Managed Server service is designed to ensure maximum uptime and availability for clients physical and virtual servers and Network Attached Storage units, at a low monthly fee. Servers running Microsoft Windows and most versions of Linux are supported.

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What we offer - Service Elements Breakdown
  • Infrastructure Monitoring

  • Platform Monitoring

  • Standard Reporting (Availability, Utilization)

  • Log Reporting

  • Backup Reporting

  • Incident Logging and Diagnosis

  • Advanced Incident Diagnosis (Vendor Referral)

  • Problem Logging and Investigation

  • Change Request Logging and Assessment

  • Change Advisory Board Participation

  • Release Management Analysis

  • Change/Release Testing and Scheduling

  • Change/Release Implementation

  • Microsoft Office 365 Integration

  • Integration with the IT Works Managed Backup Service

Managed Server Services

Our Managed Server Service allows organizations to focus on their primary business while improving the efficiency of their support systems to meet the diverse needs of their business.

We manage your server infrastructure - both hardware and operating system - on your behalf. This includes monitoring and reporting on the server infrastructure, performing user, password and backup administration. This also includes updating the operating system with the required patches to maintain security and optimum performance while reducing potential service disruptions.

Our service is available 24x7x365 and can be delivered to you with proactive monitoring and reactive response to incidents, along with change and release management.

System maintenance is performed out of hours, ensuring that your server and related services are fully available during standard business hours.

  • Availability

    Achieve high availability and consistent performance of business-critical servers

  • Reporting

    Track performance through detailed reporting and insight into availability of systems

  • Patches / Updates

    Infrastructure updated with timely releases and patches

  • Change Control

    Improved IT governance through controlled and authorised changes