No jargon, no runaround, just honest answers to the things prospective clients ask us most. Can’t find what you’re looking for? We’re always happy to talk.
Think of us as your outsourced IT department. We proactively look after your whole technology environment, support, monitoring, security, cloud, infrastructure and strategy, for one predictable monthly cost, so issues are prevented rather than just fixed.
Absolutely. Plenty of our clients have their own IT people. We work alongside them in a co-managed partnership, strengthening what you have, filling gaps, and taking the pressure off, rather than replacing anyone.
Most managed IT is priced per user, per month, so it scales with your team. The right number depends on your size, systems and the level of cover you need. We’ll give you a clear, honest quote with no surprises, and never sell you more than you need.
Fast. On average you’ll reach a real person in about 5 seconds, and we resolve around 90% of issues on the first call. You get a team who knows your setup, not a ticket in a queue. Calls land with experienced Level 2 engineers in our Technology Operations Centre who triage, investigate and aim to fix things during that first interaction. We only escalate when specialist expertise is genuinely required.
Yes, in writing. Our agreements include clear response targets and we report against them, so “fast support” is measurable, not a slogan.
We make it smooth. We handle onboarding carefully, documenting your environment, taking over systems in an orderly way, and keeping you informed throughout, so the transition is calm and nothing gets dropped.
We believe you should stay because the service is great, not because you’re trapped. We’ll talk you through terms plainly and make sure the arrangement genuinely fits your organisation.
We work with organisations who depend on their technology, professional services, health, manufacturing, the public sector and mission-driven organisations. If your technology matters to you, we should talk.
Security is built into everything we do, layered protection, monitoring and clear documentation. We hold recognised standards (including CyberCert Gold, with a SOC 2 audit underway) and help you meet the obligations your clients and insurers expect.
No hostage-taking. Your systems, passwords and documentation are yours, we hand everything over cleanly and help your next provider transition. We’d rather earn your stay than lock you in.
You do. Always. Licences are in your name, admin access is yours, and our documentation of your environment belongs to you.
Ask us anything, we’ll give you an honest, jargon-free answer and a clear view of how we can help.
0800 448 967 or book a time below
