No jargon, no runaround, just honest answers to the things prospective clients ask us most. Can’t find what you’re looking for? We’re always happy to talk.
Think of us as your outsourced IT department. We proactively look after your whole technology environment, support, monitoring, security, cloud, infrastructure and strategy, for one predictable monthly cost, so issues are prevented rather than just fixed.
Absolutely. Plenty of our clients have their own IT people. We work alongside them in a co-managed partnership, strengthening what you have, filling gaps, and taking the pressure off, rather than replacing anyone.
Most managed IT is priced per user, per month, so it scales with your team. The right number depends on your size, systems and the level of cover you need. We’ll give you a clear, honest quote with no surprises, and never sell you more than you need.
Fast. You’ll reach a real person quickly, and we resolve most issues on the first call. You get a team who knows your setup, not a ticket in a queue. Calls land with experienced Level 2 engineers in our Technology Operations Centre who triage, investigate and aim to fix things during that first interaction. We only escalate when specialist expertise is genuinely required.
Yes, in writing. Our agreements include clear response targets and we report against them, so “fast support” is measurable, not a slogan.
We make it smooth. We handle onboarding carefully, documenting your environment, taking over systems in an orderly way, and keeping you informed throughout, so the transition is calm and nothing gets dropped.
We believe you should stay because the service is great, not because you’re trapped. We’ll talk you through terms plainly and make sure the arrangement genuinely fits your organisation.
We work with organisations who depend on their technology, professional services, health, manufacturing, the public sector and mission-driven organisations. If your technology matters to you, we should talk.
Security is built into everything we do, layered protection, monitoring and clear documentation. We hold recognised standards (including CyberCert Gold, with a SOC 2 audit underway) and help you meet the obligations your clients and insurers expect.
No hostage-taking. Your systems, passwords and documentation are yours, we hand everything over cleanly and help your next provider transition. We’d rather earn your stay than lock you in.
You do. Always. Licences are in your name, admin access is yours, and our documentation of your environment belongs to you.
IT Works is a managed technology partner for New Zealand organisations. We look after managed IT, cybersecurity, AI enablement and technology strategy as one connected service. That means the day to day support, the security underneath it, and the planning that decides what happens next, delivered by one accountable team rather than several separate vendors.
We are headquartered at 10a Raroa Road in Lower Hutt, and we work with organisations throughout the Wellington region and across New Zealand, from Auckland to Christchurch. Support is delivered securely and remotely, with people on the ground when a job genuinely needs someone in the room. See where we work.
Four connected areas. Managed technology operations covers the service desk, monitoring, infrastructure, cloud and Microsoft 365. Cybersecurity covers protection, monitoring, governance and the evidence insurers and auditors ask for. AI enablement covers Microsoft Copilot readiness, rollout and governance. Technology strategy covers roadmaps, budgeting and virtual CIO advisory. Alongside those we handle business phone systems, meeting room technology, backup and continuity, and hardware procurement.
Councils and public sector organisations, health providers, engineering and manufacturing firms, professional services, research institutes, iwi organisations and non-profits. We are not industry-exclusive. What our clients have in common is that their technology genuinely matters to how they operate. See the industries we work with.
We are a Microsoft Solutions Partner for Modern Work, a certified 3CX partner, and certified Gold under SMB1001:2025. Our SOC 2 Type 2 audit is underway. We are also a Platinum Partner of the Hutt Valley Chamber of Commerce. The detail sits on our company facts page.
Yes, and it is our largest service. It covers the service desk your team calls, proactive monitoring so problems are found before anyone reports them, patching, infrastructure and cloud management, Microsoft 365 administration and vendor coordination. It is delivered nationwide from our Lower Hutt base.
Yes. We support Windows, macOS and Linux devices, physical and virtual servers, VMware and Hyper-V environments, and the networking underneath them. That includes the full device lifecycle, from choosing and configuring hardware through to secure retirement.
Yes, and it is a genuine specialism rather than a line on a list. Non-profits get the same team and the same standards as our council and commercial clients. We also help registered charities reach the donated and heavily discounted technology available to them, which often funds a meaningful part of the work. See how we work with non-profits.
Yes. Mid-sized organisations are our core. We use the NCSC Minimum Cyber Security Standards as the benchmark and build layered protection across identity, email, endpoints and data, with monitoring and documented controls so you can answer an insurer or an auditor with evidence rather than assurances.
Yes. Endpoint detection and response, email and identity protection, and continuous monitoring. Enhanced and round-the-clock monitoring is available for organisations that need it, scoped to what your risk actually warrants rather than sold as a standard tier.
Yes. We plan and run Microsoft 365 migrations covering email, files, SharePoint and Teams, along with the permissions and security configuration that should come with them. Most of the work happens before the move, in preparing the data and access properly, which is what makes a migration uneventful.
Yes. Moving email and file shares into Microsoft 365 is one of the most common projects we run. We migrate old network drives into SharePoint with minimal downtime, keeping version history and access control intact rather than tipping folders into the cloud and hoping. More on cloud migration.
Yes. Our technology strategy service produces a costed, sequenced roadmap tied to your business goals, with budget forecasting, vendor evaluation and quarterly reviews. It is available as virtual CIO advisory for organisations that want senior technology thinking without hiring for it.
Yes. We handle specification, sourcing and pricing for hardware and software, then the setup, replacement cycles and secure retirement that follow. Buying through your technology partner means equipment arrives configured, asset-tracked and supported. More on procurement and lifecycle.
Yes. Most of our clients work across offices, home and mobile. That means secure access from anywhere, cloud phone systems that follow your people, meeting room technology that works first time, and device management that protects a laptop wherever it happens to be.
Ask us anything, we’ll give you an honest, jargon-free answer and a clear view of how we can help.
0800 448 967 or book a time below
