Backup and recovery across your servers, devices and Microsoft 365, managed end to end, so you know how quickly your people would be working again.
Having a backup and being able to restore from it are two different things, and the difference tends to surface on the worst possible day.
Continuity is not really about copying data. It is about knowing in advance how long it takes to get your people working again, and having proved that number rather than hoped for it.
One approach across the whole environment, rather than separate tools with separate gaps between them.
Files, folders, system state, network shares, SQL databases and VMware or Hyper-V environments, protected without anyone needing to babysit a backup job.
Windows, macOS and Linux devices, so a failed or lost machine costs you a replacement rather than a fortnight of someone’s work.
Exchange, SharePoint, OneDrive and Teams. Microsoft keeps the service running, but retaining and recovering your content stays your responsibility. This is how we meet it.
It is the first thing people ask, and it is a fair question. Microsoft runs the service extremely well. What they do not do is keep a recoverable copy of your content on your behalf.
Microsoft say so themselves. Their Services Agreement recommends that you regularly back up the content and data you store on their services. That line has been there for years, and almost nobody has read it.
Microsoft is responsible for keeping the service running, the infrastructure secure and your data replicated across their data centres. Retaining and recovering the content itself sits on your side of the line. That split is published, not hidden.
Microsoft copies your data between data centres so the service survives a hardware or regional failure. If a file is deleted, overwritten or encrypted, those copies faithfully replicate the deleted, overwritten or encrypted version too.
SharePoint and OneDrive hold deleted items for 93 days across both recycle bin stages, then remove them for good. Exchange keeps deleted items for 14 days by default, extendable to 30. Teams files follow the SharePoint rules. Fine for a mistake spotted on Tuesday. Less helpful when someone realises in March that a folder went missing in October.
In 2024 Microsoft launched its own paid Microsoft 365 Backup product. That is probably the clearest answer to the question. If comprehensive backup were already part of your licence, there would be nothing for them to sell.
None of this is a criticism of Microsoft. It is simply how software as a service works, and the same split applies to every major cloud platform. The practical answer is to keep an independent copy outside the tenant, so recovery never depends on the same environment that had the problem in the first place.
Buying the software is the easy part. Keeping it working is the job. Tenants change constantly: new sites and mailboxes appear, people join and leave, licences shift and retention settings drift. A backup that quietly stopped covering something three months ago looks exactly like one that is working perfectly, right up until the day you need it.
So we run it as a managed service rather than handing you a console and wishing you luck. We set it up, keep the coverage matched to your tenant as it changes, check that jobs are genuinely completing, and test restores so recovery is proven rather than assumed.
Then on the day it matters, you ring one number. The people who answer already know your environment, already hold your backups and can start the recovery with you. No vendor portal to work out, no support queue in another timezone, and no time lost deciding whose problem it is. That is the same one accountable team that looks after the rest of your technology.
The measure of a continuity plan is not how the backup runs. It is what happens when someone needs something back.
Incremental backups are far smaller than a traditional full-copy approach, so more restore points fit in the same window and recovery starts from a closer moment in time.
Backups are encrypted, isolated and immutable, so an attacker holding your administrator credentials still cannot alter or delete them.
Restore a single document somebody deleted this morning, or stand an entire system back up, from the same place and the same process.
Where downtime is genuinely costly, recovery into a standby environment is available as part of the same platform rather than a separate product.
Backups are kept in private cloud storage in the region you choose, rather than wherever capacity happened to be available. The underlying data centres hold ISO 27001, SOC 2 Type II, PCI DSS and NIST 800-53 certification, so when a client, insurer or auditor asks where your data sits and how it is protected, there is a documented answer.
We test restores rather than assuming them, and report on what was tested and when. It is the least glamorous part of continuity and the part that decides whether a bad day stays small.
It is also the question insurers ask most often, and “we think so” is not an answer that survives a claim.
Backup and recovery is the foundation. A business continuity plan is the wider question: which systems have to come back first, who makes the call, who talks to your clients, and how the organisation keeps working while all of that is happening.
That is a separate piece of work, and we scope it on its own. It is not folded quietly into a managed service agreement, because the right depth depends entirely on your size, your obligations and what a day of disruption would genuinely cost you.
A business continuity plan asks the same questions as technology strategy: what matters most, what it costs to protect properly, and how much risk you are willing to carry. So we do the thinking in the same room rather than as a separate exercise.
We run the bad day before it happens. A structured walkthrough with your leadership team against a realistic scenario, to find where the plan is vague, who is missing from it, and the things nobody had thought about while everything was working.
Written in plain English, owned by named people, and revisited as the organisation changes. Not a document that sits in a folder until the morning somebody needs it.
Some organisations need a half-day workshop and a short written plan. Others need something considerably more thorough, rehearsed more than once a year. We will tell you honestly which one you are, and what it would take.
If you are not certain what your recovery would actually look like, that is the useful place to start. We will walk through what you have now, what it would take to restore it, and where the gaps are.
