This page shows the details our support team may ask for: your public internet address, your device and your browser. It runs entirely in your browser, and IT Works does not save or log anything shown here.
Slow systems, video call issues and cloud application delays are not always caused by your internet connection.
Run a quick speed test to gather useful information before contacting our team.
If you still need help, we’ll work with you to identify the cause and get things running smoothly again.
Measures your connection from this device to the nearest Cloudflare server (Auckland or Sydney for most of Aotearoa). Results are indicative. Anonymous measurement statistics are collected by Cloudflare.
When our support team asks you to start a remote session, click the button below to download the secure remote support tool. Run the file and read the ID and password to us over the phone. We can then see your screen and help directly. You stay in control the whole time and can end the session whenever you like.
Browsers now hide your local network address for privacy, so this page often cannot display it. If our team needs it, it only takes a moment to find.
On Windows: right-click the Start button, choose Terminal or Command Prompt, type ipconfig and press Enter, then look for the IPv4 Address.
On a Mac: open System Settings, choose Network, then select your connection. The address is shown on that screen.
If anything here is unclear, our team will happily walk you through it: 0800 448 967.
