Plain-English terms covering how we work together. If anything here is unclear, just ask, we’re always happy to talk it through.
Placeholder terms below, please replace with IT Works’ reviewed legal wording before publishing.
These terms govern the services provided by IT Works Limited to its clients. By engaging our services you agree to these terms as they apply to the services you receive. Specific services may also be covered by a separate service agreement or statement of work, which takes precedence where there is any overlap.
We provide managed IT, cybersecurity, cloud and related technology services as described in your service agreement. We will perform these services with reasonable care and skill and in line with the service levels agreed with you.
To help us deliver a great service, we ask that you provide reasonable access to your systems and people, keep your account and contact details current, and use the services in line with applicable laws and any fair-use guidance we provide.
Fees are set out in your service agreement and are typically charged on a recurring, per-user or per-service basis. Payment terms, any additional charges, and how changes are handled will be described in that agreement.
We treat your information with care and only use it to provide and improve your services. How we collect, use and protect personal information is described in our Privacy Policy.
Nothing in these terms limits any rights you have under the Consumer Guarantees Act or other applicable law. Subject to that, our liability is limited as set out in your service agreement.
Either party may end the agreement in line with the notice terms set out in your service agreement. We will always work with you to make any transition as smooth as possible.
If you have any questions about these terms, contact us on 0800 448 967 or email solutions@itworks.co.nz.
