Support, monitoring, infrastructure, cloud and strategy – looked after end to end, so technology quietly works and your people can get on with the business.
Most organisations don’t want to think about IT. They just want it to work. We take the whole thing off your plate: the support your team leans on, the systems running behind the scenes, and the planning that keeps it all pointed at your goals.
Because it’s one team who knows your organisation, nothing falls through the cracks and there’s always someone who understands your world.
Most organisations don’t want to juggle three vendors and a help desk queue. They want one team who owns the whole picture, and stays close. That’s what managed IT with us looks like.
Your call is answered in about 5 seconds on average by our Technology Operations Centre, where experienced Level 2 engineers investigate and resolve around 90% of issues on the first call. Friendly, patient help that treats your people well, not a ticket number in a queue.
Proactive monitoring picks up the small things early, so many issues are fixed before they ever reach you. Prevention first, so there are fewer surprises and far less downtime.
Servers, networking and cloud, kept current, secure and running well: firewalls, switching, business Wi-Fi, VPNs and internet connectivity, set up for how your people actually work.
Most Managed IT providers talk about responsive support. The real difference is how that support is delivered.
At IT Works, day-to-day Managed IT support for organisations across Wellington, Lower Hutt and New Zealand is delivered through our Technology Operations Centre. When your team contacts us, they’re speaking with capable technical engineers who can triage, investigate and resolve issues wherever possible.
The goal is not simply to create a ticket. The goal is to get your people back to work, reduce disruption and keep your organisation moving.
Your team is supported by capable technical engineers from the first interaction, not call handlers whose only role is to record the request.
We assess the issue, gather context and begin troubleshooting immediately wherever possible, so time isn’t lost while a ticket is passed around.
Our aim is to resolve the issue during the first interaction whenever we can, helping your people get back to work faster.
When specialist expertise is genuinely required, the issue moves directly to the right person with the context already gathered, so nothing starts from scratch.
We own the issue through to resolution, keep you informed along the way, and close it only when your people are back to work.
Beyond support and security, a business runs on dozens of moving parts: licences, devices, networks, phones, projects, suppliers. We look after all of it under one roof, so nothing falls between vendors and nobody ever tells you “that’s not us.”
Teams, SharePoint, Exchange and the tools your people live in, set up properly, kept secure, and actually used well. We make Microsoft 365 feel simple, tidy and worth what you pay for it.
Fast, reliable internet, Wi-Fi that reaches everywhere it should, and networks built to stay up. When connectivity is right, nobody thinks about it, and that’s the goal.
Modern phone systems that follow your people (office, home or mobile) with call flows that suit how you actually work. One provider for voice and IT means one call when anything changes.
Backups that are tested, not just scheduled, and a clear plan for getting you running again. When something goes wrong, you already know how it gets fixed.
From choosing the right hardware at the right price through setup, replacement cycles and secure retirement. Your people get good tools from day one, and licensing that’s right-sized, never shelfware.
Office moves, migrations, new systems, upgrades, scoped honestly, delivered calmly, and landed without drama. Clear outcomes, clear communication, no surprise invoices.
Internet providers, software vendors, printers, industry platforms: we deal with them all on your behalf. One number to call, and “not our problem” is never the answer.
Fixing what’s broken is table stakes. The real value is a partner who understands where you’re heading and makes technology support it.
Regular planning that connects your IT to your business goals, budget and growth, so spend is justified and nothing gets sprung on you.
Whether you have internal IT or none at all, we strengthen what you have rather than replace it, a co-managed partnership that fits.
One clear monthly cost that covers the day-to-day, so you can plan with confidence. No meter running every time you call.
There’s no single right way to run technology. Some organisations build internal teams, others outsource everything, and many sit somewhere in between, and we support organisations across all three. The comparison below is an honest look at how each model works, so you can recognise where your organisation fits today and what might serve you better as you grow.
Choosing your IT model
Around 97% of New Zealand organisations have fewer than 20 people, so very few can justify a full internal IT department. The right model depends on where your organisation is today. Explore each one to see how they compare.
Fully outsourced
A complete IT function, managed for you.
See detailsHybrid
Your people who know the business, backed by our specialists.
See detailsFully internal
Everything run in-house by employed staff.
See detailsHow the models compare. Choose what matters most to your organisation.
Most organisations don't need to choose between internal and outsourced IT.
The strongest results usually come from combining internal business knowledge with external specialist expertise. Whether you have no IT staff or a small internal team, the right balance gives you the cost, capability, security and resilience your organisation needs.
Technology and security should work together.
Every managed IT plan includes core security protections designed to help safeguard your organisation, its people and its data. From endpoint protection and Microsoft 365 security through to advanced threat monitoring and response capabilities, we’ll help you build a security approach that aligns with your organisation’s needs and risk profile.
As cyber threats continue to evolve, many organisations are choosing enhanced monitoring and response services, including around-the-clock coverage, to strengthen protection and reduce response times when incidents occur. We choose these protections to suit each organisation, rather than applying a one-size-fits-all stack.
Proactive monitoring helps identify suspicious activity across your devices and Microsoft 365 environment, providing greater visibility into potential threats before they become major issues.
If suspicious activity is detected, response and containment measures can help reduce business impact and keep small incidents from becoming larger problems.
Technology is only part of the equation. Security awareness training and phishing simulations help your team recognise and avoid the threats that most commonly target people.
Service leadership
Great Managed IT is about more than technology.
It is about having experienced people who build strong teams, create reliable systems and ensure clients receive consistent support from people who genuinely care about their success.
Paora leads the operational delivery of Managed IT services at IT Works, helping ensure clients receive reliable, responsive and professional support every day.
With a strong background in team leadership, operational excellence and service delivery, Paora works closely with our technical teams to build high-performing support environments that help organisations get the most from their technology.
His leadership focuses on creating clear processes, developing people and ensuring our clients receive the consistent service experience they expect from IT Works.
Paora's practical approach, commitment to continuous improvement and focus on people help ensure technology remains a positive enabler for the organisations we support.
How Paora leads the team
The best Managed IT services come from the combination of great people, strong processes and dependable technology.
Our clients benefit from a team that is focused not only on solving technical issues, but on building long-term relationships and helping organisations succeed.
Average time to reach an engineer in our Technology Operations Centre
Of issues resolved on the first call
Typical IT cost reduction organisations see moving to a managed model
That knows your people, your systems and your goals
IT Works help us look after the everyday IT while also giving clear, practical advice on security, cloud, AI and what we should be thinking about next.
IT Works bring a great mix of reliable support, practical advice and future-focused thinking across our IT, security, Microsoft 365, voice and AI needs.
IT Works provides clear, practical and commercially sensible IT advice. They support our managed services, security, Microsoft 365, devices, networking and Copilot enablement, while helping us understand what matters now and what we should plan for next. We appreciate their straightforward communication and their focus on giving advice that makes sense for our business.
IT Works is headquartered in Lower Hutt, with deep roots across the Wellington region and clients throughout New Zealand.
Our team delivers Managed IT, cybersecurity, Microsoft 365, cloud services, AI enablement and strategic technology advice to businesses, non-profits and public sector organisations, whether they sit down the road from us or at the other end of the country.
Local knowledge shapes how we work. Nationwide capability shapes what we can deliver. The pages below cover the areas closest to home.
Tell us about your organisation and what you’re hoping for. We’ll give you an honest view of how we can help. No pitch, no pressure.
0800 448 967 or book a time below
