Your Project Manager will work closely with you to understand the technology, scheduling and training goals to be accomplished over the course of the project. We translate your expectations into comprehensive, documented plans that cover the various aspects of installation, including the involvement of other vendors.
Project management services
IT Works project management service enables businesses to employ trusted, experienced IT and project management professionals to run their strategically important IT projects. The services we provide help businesses deliver IT outcomes aligned with business goals.
Planning
Focal point
Your Project Manager acts as a single focal point for the project. This allows all feedback and progress to be channelled through a single function so that you get regular, accurate updates about your installation status.
Rollout management
IT Works can develop and manage a documented rollout plan for your distributed IT infrastructure that includes key elements such as site readiness, pre-loaded software, schedules, test plans and training. We can also identify logical checkpoints and monitor service calls during the rollout to help make sure that remote users are not affected by any changes made throughout the lifecycle of a project.
Installation management
We coordinate the efforts of field installation teams to install hardware, software and any other related equipment, with minimal disruption. We test all installations to make sure they meet operational specifications. We can provide training for your remote users and work with your help desk to make sure that your local support teams are trained and involved.
Support
In the event that you require additional technical support, IT Works can co-ordinate resolution of hardware, coding or software errors. We can also work with other vendors to assist in problem diagnosis and resolve problems that might impact the success of your installation.
Customer functions
We can undertake many tasks related to an installation that are traditionally done by the customer. These tasks may include communicating with remote sites, operator training and developing or rewriting procedures.
Good project management means success
Today’s IT infrastructure environment is more complex than ever before. Installing new technology to devices and keeping the network up and running can be a daunting task for any IT department. Having access to the right project management skills and experience for projects is often the difference between success and failure.
Leverage our experience
Many businesses underestimate the planning, coordination and testing required to ensure the right installation of new equipment with minimal impact to their business. By using IT Works Project Management Services, you can leverage IT Works’s 10+ years’ experience of delivering complex IT projects.
Keeping you on track
We understand all IT projects are unique, and in-house IT teams need access to people with infrastructure experience. Our breadth of professional capability, expertise and experience helps ensure that you attain your goals on time and on budget.
