The IT Works Managed Desktop service is designed to provide desktop and end user support for all major hardware and software brands.

The Managed Desktop Service is intended to provide all standard operational and maintenance activities as part of one low monthly service fee. The service is designed to provide all typical applications support for all common business applications running on both Windows and Apple machines.

The service proactively monitors the infrastructure and identifies issues before they become business impacting. The IT Works management platform receives alerts in real time and a technician is automatically assigned to investigate and begin remedial action