Frequently Asked Questions

We are sure you have lots of questions, we would prefer if you called us and spoke to one of our friendly team. Below are a few frequently asked questions to hopeful help you.


Yes. At It Works we pride ourselves on making sure you, the customer, have IT support which fits your business and your budget. Many companies find that fixed-price agreements (excluding capital projects) suit them best. Call us on 04 974 84 74 and discuss the advantages of fixed-price agreements.

We will keep your server up to par with the latest service packs and patches per company policy. We then report to you any updates. Depending on your chosen service level, we even deploy out those packs and patches to your workstations. You’re still in-charge because we work for you.

Absolutely! Making sure your entire I.T. environment is running efficiently is what we do. And, once we have your systems in tip-top shape, our monitoring and maintenance service will keep it that way!

Yes. We bill monthly – collected by direct debit. We require 90 days’ written notice for ending your agreement.