The IT Works Advanced Managed Network service is designed to ensure maximum uptime and availability for all common network devices at a low monthly fee. This service caters for advanced or complex network configurations that include filtering, content inspection and access reporting. Network devices such as routers, firewalls, wireless access points, and switches are all supported.

The Advanced Managed Network Service is intended to provide all standard operational and maintenance activities. Included in this service is the provision of reporting on activity, access, blocking or other configured capabilities. The service is designed to ensure that clients don’t need to dedicate any internal resources to take care of the typical operational and maintenance tasks that network devices require.

The service proactively monitors the infrastructure and identifies issues before they become business impacting. The IT Works management platform receives alerts in real time and a technician is automatically assigned to investigate and begin remedial action.